What are the responsibilities and job description for the Customer Service Representative position at Nex-Tech?

Overview

Join the best in the industry at Nextech and embark on a rewarding career journey! For over 30 years, we've built our success on a foundation of Quality, Value, and Integrity, fostering enduring partnerships with thousands of satisfied customers. With over 2,000 team members nationwide, Nextech sets itself apart from other companies by being America's largest HVAC / R service provider.

As we continue to grow, we're committed to offering an exceptional work experience for our employees with numerous opportunities for development and advancement. If you pride yourself on quality work, integrity, and dedication, we want you on our team. Nextech boasts outstanding review ratings on Indeed and Glassdoor, making it the premier destination for HVAC professionals. Elevate your career by joining Nextech today!

Role

Under the general guidance from the Customer Operations Manager. The Customer Service Representative will be the liaison between Nextech and its current and potential customers. In this role, the candidate will provide excellent customer service in every interaction while assisting customers / potential customers with any issues, complaints or inquiries.

Company Benefits

Excellent Health Insurance options including a FREE employee only option
Dental, Vision, Accident, Critical Illness, Disability and Supplemental Life Insurance options
FREE life insurance equal to your annualized pay rate
401k with a 50% match up to the first 6% of your contributions
7 paid Holidays
2 paid Personal days
10 paid Vacation days

Min Compensation

USD $18.00 / Hr.

Max Compensation

USD $18.00 / Hr.

Responsibilities

Answer incoming phone calls and emails

Data entry of new service calls, updating notes in the company system, entering quotes, etc.

Provide regular two-way communication between customer and operations, to provide strong team representation and set proper customer expectations

Checking technicians in / out from service calls

Open Service Calls : general inquires, scheduling assistance, ETA updates, vendor meets, parts, assistance with technician notes, quotes, after-hour support with shift pay differential, online platforms updates, and IVR assistance

Qualifications

Demonstrate stable and successful work history in customer service role

Friendly demeanor and strong people skills

Strong communication skills - verbal and written

Proficient in Microsoft Office

40 WPM typing skills

Ability to multi-task

Skilled in developing relationships with clients

Well-organized, self-motivated, and proactive

Deliver high level customer satisfaction on a consistent basis

Education and Experience

High school or equivalent

Prior experience in Call Center setting preferred

Experience in HVAC Industry or other service business preferred

Physical Requirements

Able to operate a computer and other office productivity machinery, such as a copy machine, telephone and computer printer.

Continuously able to work in office environment

Continuously able to operate a computer and other office productivity machinery, such as a copy machine, telephone, and computer printer

Continuously able to sit at a computer for up to 8 hours

Able to alternate between sitting and standing, as needed throughout the day

Occasionally able to lift up to 15 lbs

Continuously requires vision, hearing, twisting, and talking

Occasionally requires walking, lifting, carrying, reaching, kneeling, pushing / pulling, bending, and crouching

Rarely requires climbing

Salary : $18

Apply for this job

Receive alerts for other Customer Service Representative job openings

Customer Service Representative

What are the responsibilities and job description for the Customer Service Representative position at Nex-Tech?

What is the career path for a Customer Service Representative?

Job openings at Nex-Tech

Not the job you're looking for? Here are some other Customer Service Representative jobs in the Melbourne, FL area that may be a better fit.

We don't have any other Customer Service Representative jobs in the Melbourne, FL area right now.

AI Assistant is available now!