What are the responsibilities and job description for the Dispatcher position at Nex-Tech?

Overview

Join the best in the industry at Nextech and embark on a rewarding career journey! For over 30 years, we've built our success on a foundation of Quality, Value, and Integrity, fostering enduring partnerships with thousands of satisfied customers. With over 2,000 team members nationwide, Nextech sets itself apart from other companies by being America's largest HVAC / R service provider.

As we continue to grow, we're committed to offering an exceptional work experience for our employees with numerous opportunities for development and advancement. If you pride yourself on quality work, integrity, and dedication, we want you on our team. Nextech boasts outstanding review ratings on Indeed and Glassdoor, making it the premier destination for HVAC professionals. Elevate your career by joining Nextech today!

Role

Role : The Dispatcher will be responsible for communicating the customer's needs and service histories to the field employees. They must dispatch all area technicians and maintain the database per the company's policies and procedures. The candidate must also ensure the efficiency of the field employees and provide the proper support and communication to both internal and external customers.

Company Benefits

Benefits :

Excellent Health Insurance options including a FREE employee only option
Dental, Vision, Accident, Critical Illness, Disability and Supplemental Life Insurance options
FREE life insurance equal to your annualized pay rate
401k with a 50% match up to the first 6% of your contributions
7 paid Holidays
2 paid Personal days
10 paid Vacation days

Min Compensation

USD $20.00 / Hr.

Max Compensation

USD $26.00 / Hr.

Responsibilities

Keep dispatch boards (manual & electronic current at all times)

Follow the set process flow for managing all customer requests

Communicate the required information to the field and management per company policy

Support field personnel and management on customer and company requirements as well as making sure tasks and calls are completed in an expeditious manner

Treat all customers and employees with respect

Data entry of service performance and information and updates to the customers

Schedule in an efficient manner and with RMS support

Proper purchasing and PO issuing as needed to support the market

Clear all new calls and history afterwards present to the RSM for scheduling approval

Verification on IVR, check-in / out for all customers with technicians

Ensuring all technicians get the parts required to perform service

Qualifications

Extremely high level of urgency to resolve problems

Strong organizational skills with ability to manage multiple tasks, prioritize, and meet deadlines

High level of computer skills, proficient in Excel

Ability to focus on desired results

Ability to adapt to very fast-pace environment and deadlines

Strong attention to detail

Excellent interpersonal and communication skills, both written and verbally

Works well in a team environment

Must demonstrate organization and prioritization skills to manage time

Previous Dispatcher experience, preferably in the service industry

Physical Requirements

Physical requirements :

Able to operate a computer and other office productivity machinery, such as a copy machine, telephone and computer printer.

Able to sit at a computer for up to 8 hours

Salary : $20 - $26

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