What are the responsibilities and job description for the Customer Service Representative position at Nexgrill Industries Inc?
Wage Range: $17.00 USD- $19.00 USD
Shift: Mon.-Friday, 8:00 am to 5:00 pm
Location: Onsite Chino, CA
About the Role:
Are you passionate about providing exceptional customer support? Join our team as a Customer Service Representative (CSR) in our customer contact center, where you will serve as the frontline ambassador for our brand. You’ll assist customers via phone, live chat, and email, ensuring satisfaction through expert product knowledge, technical support, and problem-solving skills.
What You’ll Do:
- Handle customer inquiries professionally through phone, live chat, and email.
- Provide product knowledge, technical assistance, and troubleshooting support.
- Process orders for grill parts and accessories with accuracy.
- Offer product recommendations and grilling tips to enhance customer experience.
- Maintain detailed records of customer interactions and feedback.
- Work collaboratively with team members and other departments to resolve customer issues.
- Stay updated on product models, features, and best practices.
- Perform additional assigned tasks as needed.
What We’re Looking For
- High School Diploma or equivalent.
- 1–2 years of customer service experience in a call center environment.
- Experience handling email inquiries, live chat communication, and escalated customer claims.
- Typing speed of at least 30 WPM.
- Strong verbal and written communication skills.
- Ability to remain professional under pressure and handle difficult interactions.
- Detail-oriented, organized, and able to multitask effectively.
- Willingness to learn and assemble grill components.
- Proficiency in MS Office (Excel, Word, & Outlook) preferred.
- Bilingual in Spanish-English or French-English is a plus.
At Nexgrill, we’re all about bringing people together around the grill. Since 1993, we’ve been crafting quality outdoor cooking products—gas grills, charcoal grills, griddles, and more—designed to create memorable moments. With expertise in stainless steel, cast aluminum, and more, we deliver top-tier products at competitive prices.
What We Offer:
100% employer-paid HMO health care plan
Voluntary Benefits: Dental, Vision, Term Life, Accident, Critical Illness and Pet Insurance
401(K) Safe Harbor Plan for your future
Generous paid time off for work-life balance
Growth through training and development
Fun, engaging work environment with team events
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Salary : $17 - $19
