IT Deployment Technician

Duration: January 2025 – October 2025 (10 months)

We are seeking experienced and customer-focused IT Deployment Technicians to assist with a large-scale PC/Workstation refresh project. This initiative involves replacing outdated equipment, ensuring smooth transitions, and providing technical support to end-users. Successful candidates will have a strong technical background, proven customer service skills, and the ability to work collaboratively in a fast-paced environment.

[Job Description / Responsibilities]

PC Deployment Activities:

Prepare and configure new PCs/workstations for deployment:

• Unbox new equipment and dispose of packaging waste.
• Coordinate with users to schedule upgrades.
• Rename PCs to align with department specifications.
• Register security software and document assets (location/name/owner).

Replace outdated hardware:

• Swap old Samsung PCs and peripherals (monitors, keyboards, and mice).
• Properly dispose of old IT equipment, including serial number recording and hard drive removal for accounting submission.

Ensure network connectivity:

• Confirm the new PC has a valid IP address and is pingable on the network.
• Collaborate with firewall engineers to migrate firewall settings and IP reservations.

Data Transfer:

• Run data transfer scripts to migrate files and verify accuracy.
• Perform manual data transfer if complications arise.

General:

• Maintain detailed documentation of all actions performed.
• Provide clear and effective communication with end-users throughout the upgrade process.

Qualifications

• Proven experience in IT hardware/software support or related field (minimum 2 years).
• Strong knowledge of basic networking concepts and troubleshooting.
• Exceptional customer service skills with 3 years of experience in client-facing roles.
• Experience with imaging, deploying, and replacing PC hardware.
• Excellent verbal and written communication skills.
• Ability to follow instructions, collaborate within a team, and adapt to changing priorities.

Expectations:

• Team Collaboration: Work cohesively with other team members, end-users, and firewall engineers to ensure seamless transitions.
• Attention to Detail: Maintain precise documentation and ensure all security and compliance protocols are followed.