What are the responsibilities and job description for the Sales Account Coordinator position at Nexien Inc.?
Job Summary
This is a welcoming entry to senior-level sales management position. As a seasoned professional, you will be responsible for assisting customers with product-related questions, handling claims, processing orders, and managing relationships.
Responsibilities
- Assist customers via email and in-person with product inquiries.
- Handle claims for refunds or exchanges.
- Process orders received over the phone, email, or internal ERP system.
- Maintain communication with customers and vendors for timely payment.
- Coordinate delivery process to meet customer guarantees.
- Manage customer relationships and update internal databases.
- Liaise with internal teams for pre-and post-sales service.
- Prepare, file, and retrieve sales documents such as invoices and PO Status.
Requirements
- Native proficiency in Korean/English bilingual (required).
- Strong communication skills with problem-solving attitude.
- Excellent computer skills, particularly in MS Office.
- Organizational and time-management skills.
- Hands-on experience with CRM software.
- Highly motivated, self-directed, and customer service oriented.
- Demonstrate strong attention to detail and sense of urgency.
- Able to learn and perform multiple tasks in fast-paced environment.
- Able to work independently and in team environment.
- Associate's degree from Community College.
Key Skills
- Communication and problem-solving.
- Computer skills, especially MS Office.
- Organizational and time-management.
- Customer service orientation.
- Attention to detail and urgency.
