Customer Service Assistant

Company Description

About Us:

At Next Coms Talk, we specialize in delivering bespoke communication solutions tailored to your unique needs. As a premier call centre, we pride ourselves on offering personalized and high-quality service that goes beyond the standard.

Job Description

Job Title: Customer Service Assistant

Location: New York, NY

Job Type: Full-time

About Us:

[Your Company Name] is dedicated to providing top-quality products/services with exceptional customer care. We are seeking a friendly and detail-oriented Customer Service Assistant to join our team and help us deliver an outstanding customer experience.

Key Responsibilities:

• Respond promptly to customer inquiries via email, phone, and chat.
• Process returns, exchanges, and refunds according to company policies.
• Maintain accurate customer records and update account information.
• Handle complaints professionally and escalate complex issues when necessary.
• Support sales by recommending products/services based on customer needs.
• Collaborate with other departments to improve customer satisfaction.
• Follow up with customers to ensure their concerns are resolved.
  
  

Qualifications

• Strong communication and interpersonal skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Fluency in [languages required].
• A positive attitude and a problem-solving mindset.
  
  

Additional Information

Benefits

• Competitive salary based on experience
• Opportunities for career growth and professional development
• Supportive and team-oriented work environment
• Full-time, stable position with consistent work hours