IT Remote Help Desk Manager

Job Description:

Are you a tech enthusiast with a knack for leadership? Do you thrive in a remote work environment and love helping others navigate their tech challenges? If so, we have the perfect opportunity for you!

As our IT Remote Help Desk Manager, you will:

• Lead a team of talented help desk technicians, providing guidance, support, and mentorship.
• Oversee daily operations of the remote help desk, ensuring timely and effective resolution of technical issues.
• Develop and implement strategies to improve help desk processes and customer satisfaction.
• Collaborate with other departments to ensure seamless tech support across the organization.
• Stay up-to-date with the latest tech trends and tools to keep our team ahead of the curve.

What We Offer:

• A flexible remote work environment that allows you to work from anywhere.
• Opportunities for professional growth and development.
• A supportive and inclusive team culture.
• Competitive salary and benefits package.
• Fun virtual team-building activities and events.

Requirements:

• Proven experience in a help desk or IT support role, with at least 2 years in a managerial position.
• Strong leadership and communication skills.
• Ability to troubleshoot and resolve technical issues efficiently.
• Familiarity with help desk software and remote support tools.
• A passion for technology and helping others.

Skills & Qualifications:

• Bachelor’s degree in computer science, IT, Computer engineering, or similar (preferred).
• Microsoft, Fortinet, Meraki, Linux, or Cisco CCNA Certification (preferred).
• Analytical, diagnostic, and troubleshooting skills.
• The ability to make important decisions in a fast-paced environment.
• Strategic thinking with an open mind regarding new ideas and challenges.
• Conflict resolution and mediation skills are essential for both internal and external clients.
• Excellent time management and teamwork skills.

Job Type: Full-time

Pay: $75,000.00 - $85,000.00 per year

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person

Salary : $75,000 - $85,000