What are the responsibilities and job description for the Office Administrator position at Next Level Pipe Lining, Inc.?
Company Description
Next Level Pipe Lining, Inc. is a leading provider of innovative and eco-friendly solutions for repairing and rehabilitating damaged pipes. Using cutting-edge trenchless technology, we repair pipes without costly excavation. Our skilled technicians deliver efficient and cost-effective pipe lining services with exceptional customer service and workmanship, making us a reliable partner for businesses and municipalities.
Role Description
We are seeking a highly organized and customer-focused Office Administrator to join our team in Gastonia, NC. This full-time, on-site role is essential to ensuring smooth daily operations, supporting customers, and assisting our field teams. The ideal candidate will handle administrative tasks, answer calls, schedule services, dispatch workers, and provide accurate information about the pipe lining process.
Key Responsibilities:
- Answer incoming calls, assist customers, and provide information about pipe lining services
- Schedule service appointments and coordinate technician dispatch
- Process and track Certificates of Insurance (COIs)
- Maintain organized records, contracts, and job documentation
- Assist in basic accounting tasks such as invoicing and payments
- Learn about the pipe lining business to answer customer and contractor inquiries accurately
- Ensure smooth office operations, including supply management and document preparation
- Perform calculations related to job estimates, material needs, and service costs
Qualifications:
- 2 years of experience in office administration or a related field
- Strong customer service and communication skills
- Highly organized, able to multi-task, and work in a fast-paced environment
- Experience with scheduling and dispatching (preferred)
- Basic accounting skills for invoicing, payments, and estimates
- Proficiency in Microsoft Word, Adobe Acrobat, DocuSign, and Google Suite
- Ability to work independently and as part of a team
- Knowledge of plumbing, construction, or pipe lining is a plus
If you are detail-oriented, great with customers, and thrive in a fast-moving environment, we’d love to hear from you! Apply today to join our growing team.
Salary : $20 - $25