What are the responsibilities and job description for the Training Specialist I position at Next Level Solutions (NLS)?
Position Description:
NLS is growing their Next Level Academy Training team. The Training Specialist I role is responsible for training and equipping the next generation of NLS Technical Resources. The ideal candidate has a drive to continuously learn, as well as a strong desire to teach others by sharing their knowledge. This is an entry-level position that will learn the in’s and outs of the Duck Creek System.
In order to be considered for this position, the candidate must successfully complete and pass a Test-Drive (Two nights, 2.5 hours each, with an assessment). This position will focus on the software and programming training of the Duck Creek platform.
Essential Duties:
- Learn the technical software components of the Duck Creek System, including
- Solo-instructs basic Duck Creek platform learning cycles
- Contributes to the creation of new and existing training collateral
- Assist with the setup of local Test-Drives as part of the interview process for prospective Analysts
- Learn about the Insurance Industry
Technical Skills:
- Experience in Duck Creek Author, Pages, Forms, Templates, TransAct, Debugging, etc. (More product-specific for Billing and Claims)
- Experience with Office 365 required
- General understanding of Computer Information Systems strongly desired
Interpersonal Skills:
- Strong desire to develop skills in others
- Ability to deliver clear and concise presentations; demonstrable verbal and written communications
- Confident in training either in person or in a virtual environment
Education and Experience:
- Associates or Bachelor’s degree in Business, CIS, or relevant field is preferred, but will accept relative work experience
- Minimum 1 year of proven experience with Duck Creek or similar system
Additional Requirements:
- This is a Full-time position and primarily works Monday through Friday 8 AM-5 PM CST, the ability to work outside of primary hours is required as needed
- This position can be remote or in one of our office locations in Springfield, MO, Columbia, SC or San Juan, Puerto Rico
- Ability to travel as needed
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