What are the responsibilities and job description for the Help Desk Specialist, 3-6 Month Temporary Position - R position at Next Step Systems?
Job Details
Help Desk Specialist, 3-6 Month Temporary Position, Phoenix, AZ
We are currently looking for 2 Help Desk Specialist candidates for a 3-6 month temporary position. Candidates must have either an A Certification or 8 years of Help Desk experience. These are 100% onsite in Phoenix, AZ.
Help Desk Specialist Responsibilities:
- Provide top-notch customer service and install software to ensure that internal customers can be offered user-friendly support.
- Provide exceptional 1st line customer support for incidents and requests to get users operational as fast as possible and to prevent the same problems from re-occurring.
- Make a continuous analysis and issue recommendations or propose improvements to increase the global performance of the system.
- Produce, store and share technical documents according to knowledge management standards in use.
- Draw up the documentation and assist with training with regard to the user guidelines for specific desktop products, software programs, or systems to ensure that the end-user uses these products, programs, and systems independently and that recurrent issues are avoided.
- Perform administrative and maintenance tasks to ensure that standards are met, including preventative maintenance on client systems, hardware repair, stocking and organization of hardware, inventory maintenance, and keeping up-to-date ticketing records.
- Stay well-informed about the evolutions within the specific field to strengthen your credibility by offering a service that is continuously based on updated knowledge. Share and transfer this expertise within the department to contribute to the long-term continuity. Also, train internal customers in technical solutions for business processes.
- Available to be the on-call technician on a rotating basis with other members of the team. The on-call technician is expected to be available for emergency service when possible. Calls should be returned within a 2-hour window when on-call.
Help Desk Specialist Qualifications:
- 1-3 years of relevant experience required.
- High school diploma or GED required. An Associate degree is preferred.
- Need experience with Office 365, Windows, and Active Directory.
- Must have knowledge equivalent of an A certification and a Microsoft Technology Associate: Infrastructure Certification.
- Primary competencies in Windows 7 or Windows 10 is required, preferably in an Active Directory domain environment.
- Be a service-minded team player who has experience advising business colleagues toward feasible solutions.
- Strong written and oral communication skills.
- Willing to travel occasionally.
Benefits include medical insurance, retirement plan, PTO, etc.
Keywords: Phoenix AZ Jobs, Help Desk Specialist, Office 365, Windows 7, Windows 10, Active Directory, Support, Customer Service, Technician, Arizona Recruiters, Information Technology Jobs, IT Jobs, Arizona Recruiting
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