What are the responsibilities and job description for the Help Desk Support Technician position at NextGen Global Resources?
Job Description
Job Description
JOB DUTIES :
The contractor position will support the Supply Chain operations for the ITTS (Inventory Trouble Ticket System) Investigation team.
The ITTS team is responsible for the investigations and working on resolution of carrier shipping, working closely with the fraud teams or warehouse related issues to prevent negative customer experiences or impacts by identifying fraudulent claims, carrier related issues, 3PL issues or systemic issues that are driving a negative customer experience.
This will require collaborative engagement with our 3rd party warehouses, carriers, and internal Supply Chain and IT partners. This role will be responsible for meeting daily service level commitments of an average of 80 tickets resolved per day and is responsible for their accuracy above all.
MUST HAVE SKILLS :
- Strong troubleshooting and problem-solving skills
- Ability to work in a team environment, fostering engagement from internal team members in order to achieve team goals.
- Aggressive self-starter that can succeed working independently in a highly dynamic environment.
- Proven ability to organize conflicting priorities and optimize customer impacting solutions.
- Proficient with MS Word and Excel, Slack, Point of Sale systems
DESIRED SKILLS :
LOGISTICS : We offer 7 days a week support to Customer Service Teams.
11AM CST to 7PM CST Monday to Friday .
Company Description
What you need to know about us
We are Connectors. We thrive on ‘quality over quantity’ and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner!
We are Collaborators. You’ll be working with a wholly-owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don’t stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support.
We give 24 / 7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page!
Company Description
What you need to know about us We are Connectors. We thrive on ‘quality over quantity’ and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner! We are Collaborators. You’ll be working with a wholly-owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don’t stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support. We give 24 / 7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page!
