Demo

Help Desk Support

Texas Health Care PLLC
Fort Worth, TX Full Time
POSTED ON 3/25/2025
AVAILABLE BEFORE 4/23/2025

Job Description

Job Description

DUTIES :

  • Provide Tier 1 response for users requiring assistance with NextGen or General IT hardware / software.
  • Capture end-user, and associated problem information, and create a ticket in the Help Desk Ticket management system.
  • Manage help desk tickets in a timely manner, including creation, follow-up, and closure.
  • Respond to customer issues via phone, email, and computer chat.
  • Escalate issues to the next IT tier with the next level of difficulty.
  • Answer calls / messages from the IT on-call phone and assist in after-hours support for urgent matters.
  • Conduct new employee orientation training on NextGen.
  • Create, modify, and delete NextGen user logins and apply appropriate rights / restrictions for all NextGen logins

JOB REQUIREMENTS :

  • Applicants must have a minimum of two (2) years of experience working in a help desk environment.
  • Excellent oral communication skills, detail-oriented, and ability to diagnose and resolve basic computer technical issues.
  • NextGen Medical software and / or Medical IT experience is a plus but not required.
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