help desk support representative

help desk support representative. fort worth , texas posted 2 days ago

• job details
• summary $20 - $24 per hour contract no requirements category computer and mathematical occupations reference1075700job detailsjob summary : Hours : Training Schedule : M-F 8 : 30am - 5 : 30pm After training : Based on class ranking of training class. Ability to start as early as 7am and end as late as 7pm w / a 1hr or 30min. lunch (Based on preference)Location : Onsite in Fort Worth (Mandatory) for training and meetings. Hybrid after training w / some WFH days.Perks : Majority of time is WFH. Cross training opportunities after training. Shadow other areas within dept. Techs can attend training form corporate Learning Portals. Techs will take part in all events that FTE's do.location : Fort Worth, Texasjob type : Contractsalary : $20 - 24 per hourwork hours : 8am to 5pmeducation : No Degree Requiredresponsibilities : Responsible for the remote support to users with technical problems and information technology issues experienced by Pharma Customers using client ordering systems. Provide technical resolution that includes but is not limited to the following : Identify, research, and resolves technical problems, timely response to telephone calls and Chat Support, email and personnel requests for technical support. Accurately document, track, and monitor the reported problems / issues to ensure a timely resolution via Salesforce Escalate important or reoccurring issues causing impact to Service Levels to the department Business Analysts and Team Leads Work in various inbound call queues as assigned by Workforce Management Able to function independently and produce results that meet standards of quality, timeliness, and acceptability Consistently meet department KPI Metrics (including Call Quality, Service Levels, Issue resolutions, Schedule Adherence, and Attendance) Special projects and other duties as assign Remote Desktop Troubleshooting Technical support, customer service, and software or mobile device support experience. strong customer service and troubleshooting skills Ability to communicate technical information verbally to a wide range of end-users (i.e. internal employees, hospitals, VA, and retail customers) strong attention to detail, with a focus of rapport-building, listening and questioning Ability to communicate technical information to both technical and nontechnical audiencesqualifications : Experience level : Experienced Minimum 2 years of experience Education : No Degree Requiredskills : HelpdeskEqual Opportunity Employer : Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.

Salary : $20 - $24