Director of Program Management

Role Overview:

Our Client's Method combines billions of transaction data points, impactful analytics, payments expertise, and industry and regulatory insights to identify and quantify opportunities that drive measurable results. Our client works with some of the largest and most prestigious brands, globally. Reporting to the VP of Delivery, the Director of Program Management will oversee the portfolio of global client engagements to ensure our client is delivering our most critical projects as effectively as possible, along with setting the standards for our Engagement Management (EM) team. As our senior expert in Project and Program Delivery, you will provide advice and guidance to our clients externally, along with active management of our internal Engagement team. You will be supported by a PMO team and work closely with the Director of People Performance to optimize team performance and ensure we execute our strategic growth agenda.

The key focus areas include:

• Oversight & Monitoring - Actively oversee critical client account programs and projects from initiation to completion, ensuring successful setup, ongoing monitoring, and issue resolution where required.
• Sales & Delivery Alignment - Partner with the sales team to ensure smooth project transitions and effective stakeholder engagement throughout client relationships.
• Expert PPM Support - Provide strategic project and program guidance internally to Engagement Managers (EMs) and externally to key global clients. Accountability for pragmatic planning that is aligned with best practices, can be measured, and is well-executed.
• Methodology Development & Governance - Continuously enhance project and program management approaches, building out delivery methodology, collaborating with the PMO to standardize methodologies, governance, and reporting.
• Team Leadership – Performance management and effective deployment of a growing function of external project managers. Additional oversight of daily Engagement team operations, fostering professional development, and empowering the team to deliver objectives on time and within budget.
• Staffing & Resources - Collaborate with the Director of People Performance to ensure projects are adequately staffed and supported, contributing to suggestions for suitable hiring to meet clients' growth goals.
• Risk Management - Implement practices to flag and then mitigate risks, proactively addressing issues, to achieve consistent successful project outcomes.
• Strategic Alignment - Work as a trusted partner with the SVP of Global Consulting, aligning departmental strategies with company OKRs.
• Cross-Team Liaison - Act as a go-to point of contact between departments to streamline processes and stakeholder input in PPM activities.
• Performance Metrics - Develop and monitor key performance indicators (KPIs) for consultancy projects, providing data, insights, and recommendations of improvements to leadership.

Requirements:

You are a great match if you...

• Have a minimum of 10 years of professional experience in project and program management, including a minimum of 5 years in consulting or professional services project delivery.
• Have a track record of successful program delivery within large, enterprise organizations (especially merchants). Experience within a global project leadership team is desired, but not essential.
• Possess in-depth knowledge of Project and Program management methods and principles. Industry accreditation (PMP, MSP preferred)
• Exceptional leadership and interpersonal skills, and an ability to influence and inspire others
• A growth mindset with a track record of driving value in adapting situations
• Willingness to travel to client and company meetings as required. Although most travel will be domestic, there will be international travel expected on average one trip a quarter.
• Advanced competency in project planning tools (e.g. Kantata, MS Project)
• Advanced competency with Microsoft Office tools. Knowledge of analytics tools, such as Power BI and advanced use of Excel is essential.

What you need to know about us

We are Connectors. We thrive on ‘quality over quantity’ and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner!

We are Collaborators. You’ll be working with a wholly-owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don’t stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support.

We give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page!