NextGen EHR Implementation Specialist

Job Responsibilities:

• Works with providers and staff during the design, deployment, and implementation of business solutions; manages the solutions through deployment, training, and hand-off activities.
• Trains medical providers and staff on EHR software; provides go-live and post-go-live support; manages change requests received from clients.
• Responds to and documents customer information, product, and recurring technical issues to support product quality programs and product development.
• Responds to requests for assistance in specialty areas via all standard channels; provides in-depth troubleshooting, creates custom solutions, documents software defects, and provides instructions to clients.
• Creates and maintains system-related documentation, such as business, system, and functional requirements, process flows, status reports, knowledge articles, and configuration worksheets.
• Translates client's business requirements into application definitions, workflow processes, business processes, and solutions.
• Resolves customer concerns raised during installation, implementation, operation, maintenance of product application or compatibility issues and/or concerns.
• May assist with interfaces and ancillary software related to NextGen Healthcare technology.
• May address significant escalations at the direction of a manager.
• Performs other duties that support the overall objective of the position.

Education Required:

• Bachelor's Degree in computer science, business administration, or related discipline.
• Or, any combination of education and experience which would provide the required qualifications for the position.

Experience Required:

• 6 years of experience in a technical, customer-facing, troubleshooting, or software related business environment.
• 3 years of experience with NextGen Healthcare's technology.
• 3 years of experience providing one-on-one and group training in a healthcare environment.
• 2 years of experience performing healthcare product implementation cycles.

Licenses/Certifications Required:

• Level 1 NCE Certification -- must be obtained within the first 12 months of employment.
• Hold and maintain a valid driver license throughout employment with NextGen Healthcare.

Knowledge, Skills & Abilities:

• Knowledge of: Customer and/or end-user support best practices; troubleshooting best practices; technical product related to a healthcare environment; Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint); methods and techniques in providing medical industry training; ambulatory healthcare settings
• Skill in: Data analysis; computer skills; Health Insurance Portability and Accountability Act (HIPAA) laws and regulations; problem solving, analytical, and critical thinking; creating, preparing, and presenting information to a broad audience with varied levels of understanding; working as member of a team; communicating clearly, concisely, and effectively, both orally and in writing; establishing and maintaining effective working relationships.
• Ability to: Apply principles of logical or scientific thinking to a wide range of intellectual and practical problems; maintain a professional demeanor in a variety of situations; work independently and as part of a team; plan, organize, prioritize, and balance multiple projects to meet schedules and timelines; demonstrate flexibility to accommodate customer expectations; conduct training classes for up to ten students; look beyond standard solutions; formulate sound decisions using available information; work in a fast-paced environment; travel up to 50% of work schedule.

NextGen Healthcare believes in strength through diversity. We are an equal opportunity workplace and an affirmative action employer supporting Diversity, Disabled, and Protected Veterans. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Because NextGen Healthcare believes in providing a safe work environment, we conduct background checks as part of our hiring processes.

Summary:

The Sr. Specialist II, Implementation position works with medical practice providers and staff to implement NextGen Healthcare's specialized healthcare technology product solutions. The Sr. Specialist II conducts an in-depth workflow analysis; plans and schedules the implementation of products and services; configures the software based on the practice needs and requirements; and completes trainings and support.