What are the responsibilities and job description for the Online Booking Assistant position at NextGen Real Estate?
As an Online Booking Assistant at Coramccoy, you will play a crucial role in ensuring seamless booking experiences for our clients. Your primary responsibility will be to facilitate and manage online bookings, provide exceptional customer service, and assist clients with any inquiries or issues they may encounter. This role demands excellent communication skills, attention to detail, and a passion for delivering top-notch service in a virtual environment.
Responsibilities
- Manage online booking systems and ensure accurate entry of client information.
- Communicate with clients regarding their bookings, including confirmations, cancellations, and changes.
- Handle inquiries via email, chat, or phone in a professional and timely manner.
- Assist in resolving customer issues and provide solutions to enhance client satisfaction.
- Maintain knowledge of the company’s services and any promotions to inform clients effectively.
- Collaborate with team members to streamline booking processes and improve service quality.
- Prepare reports on booking statistics and customer feedback as needed.
Requirements
