What are the responsibilities and job description for the GTM Operations Analyst position at Nexthink?
Company Description
Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.
Job Description
The GTM Operations Analyst will play a pivotal role in accelerating pipeline, using your analytical skills to organize and analyze data, generating insights that inform the effectiveness and efficiency our sales enablement and product marketing teams. You will work on projects that are important to the business and assist with organizing and analyzing data independently but also work collaboratively across functions to ensure stakeholder and business alignment.
Responsibilities:
- Data Analysis: Utilize sales, customer, product and market-driven data to identify trends, insights, and areas for improvement across competitive positioning, customer satisfaction, product adoption, pipeline acceleration and revenue.
- Sales Process Optimization: Analyze sales processes and identify opportunities for improvement, streamlining workflows, and enhancing efficiency.
- Product Lifecycle Measurement: Track & analyze product lifecycle including product launch performance, pricing, and product adoption and provide actionable recommendations.
- Cross-functional Collaboration: Partner with marketing and sales leadership to align strategies and initiatives and support cross-functional projects.
- Performance Monitoring: Gather requirements for reporting and analytics and build dashboards and reports to track key performance indicators (KPIs) and metrics.
- Feedback and Iteration: Gather insights from sales teams and propose enhancements to sales enablement programs and processes to ensure continuous improvement.
- Proven experience in product marketing, marketing, marketing and/or sales operations, sales enablement, or related roles.
- Strong analytical skills with the ability to interpret data and generate actionable insights.
- Excellent communication and presentation skills.
- Proficiency in marketing operations, sales, and sales enablement platforms (e.g., Salesforce, content management systems).
- Detail-oriented with a focus on quality and accuracy.
We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.
With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.
If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer:
- 💼 Permanent Contract and a competitive compensation package (Stock Options also included).
- 🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 30 days of holidays we offer) plus 3 company-paid volunteer days.
- 🏡 100% remote work with occasional travels to meet with colleagues and customers
- 📚 Free access to professional training platforms to explore your interests and enhance your skills.
- 🍼 16 weeks of fully paid leave for primary caregivers, extendable up to 8 additional months unpaid, and 6 weeks of fully paid leave for secondary caregivers.
- 🏥 Feel protected with 24/7 accident insurance coverage for any accidents at work or during free time.
- 📣 Bonuses for referring successful hires after three months of continuous employment.
At Nexthink, we offer one of the most comprehensive and generous benefits plans. Your total rewards compensation package includes base salary and may also include a commission or performance bonus plan, as well as equity. We provide our US employees with 100% covered company benefits that consist of health, dental, vision as well as access to life insurance, long-term disability, and accidental death/personal loss coverage.
In addition, we offer:
- 🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer), 11 company-paid holidays, and 3 extra days for volunteering.
- 🏡 Hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration.
- 📚 Free access to professional training platforms to explore your interests and enhance your skills.
- 🍼 Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers.
- 💰 Plan for the future with a 401(k) plan featuring up to 4% company matching contributions, vesting immediately, to grow your retirement savings.
- 📣 Bonuses for referring successful hires after three months of continuous employment.
