Loan Support Specialist

JOB SUMMARY

Performs a variety of duties in support of the lending department and is the back-up to the Loan Support Supervisor. Interacts with relationship managers, lenders, loan documentation, loan funding, other internal department personnel, and third-party providers to complete a variety of tasks associated with the servicing of existing loans. Assures tasks are completed accurately, timely and professionally to ensure prompt and professional service to internal and external customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide requested items, and work with auditors on audits and findings.
• Maintains new and paid customer loan files.
• Performs variety of clerical duties requiring knowledge of departmental procedures. Uses office computers for data input and other activities.
• Ensures that loan files contain documents with proper signature, dates and other relevant data.
• Checks documents for proper vesting, legal descriptions, closing dates and signatures.
• Provides administrative assistance to the loan officers and staff, including updating loan data into the financial institution’s computers.
• Assists with collateral administration, ensuring collateral is sufficient and adequately insured.
• Answers telephone inquiries and written inquiries concerning loan processing and information.
• Performs additional duties as assigned.
• Correct any errors to payments and advances, both posted and non-posted, including analysis of error and correction procedure.
• Monitors that flood insurance protection is adequate for any properties housed as collateral in a special flood hazard area including force-place flood insurance. Monitors that the proper process and procedures are in place according to the Flood Disaster Protection Act.
• Responsible for verification of coupon payment book order and verification of monthly printing fees.
• Maintain and prepare consumer mortgage escrow payments.
• Monitor and process Warehouse loan transactions.
• Monitor and update High Priced Mortgage rate changes to the system.
• Work with Issuetrak; picking up requests for information and problem resolution throughout the day.
• Assist with Participation loan payment processing.

ADDITIONAL RESPONSIBILITIES:

• Attend seminars and meetings as appropriate
• Maintain confidentiality in accordance with the Code of Ethics
• Adhere to established security procedures
• Participate in proactive team efforts to achieve departmental and company goals.

SUPERVISORY RESPONSIBILITIES:

• No Supervisory Responsibilities

KNOWLEDGE, SKILLS, AND ABILITIES:

• Customer and Personal Service – Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• English Language – Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Communication— Excellent interpersonal communication skills, both oral and written.
• Computers/Technical- Personal computer skills, and all company computer applications as necessary, i.e. email; intranet.

• Legal and Regulatory—Knowledge of laws and regulations governing the banking industry, particularly in the lending area.
• Bank Secrecy Act – In the performance of all the respective tasks and duties, employee will maintain knowledge of Bank Secrecy Act regulations and all other regulatory, security and bank policies and procedures.
• Flood Disaster Protection ACT – In the performance of all the respective tasks and duties, employee will maintain knowledge of Flood Disaster Protection Act regulations and all other regulatory, security and bank policies and procedures.
• Home Mortgage Disclosure Act (HMDA) In the performance of all the respective tasks and duties, employee will maintain knowledge of the Home Mortgage Disclosure Act regulations and all other regulatory, security and bank policies and procedures.

EDUCATION AND EXPERIENCE:

• High School Diploma or Equivalent
• Previous lending and or/financial experience

PHYSICAL/WORK CONDITIONS: In the performance of respective tasks and duties, the employee is expected to successfully perform the essential functions of the position. Reasonable employee accommodations for physical or mental disabilities will be considered on a case-by-case basis. While performing duties the employee is required to sit, talk and hear frequently, lift up to 20 lbs. occasionally; may be required to work evenings and/or weekends, attend remote meetings and/or to travel.