What are the responsibilities and job description for the Receptionists / Secretaries, Except Legal, Medical, and Executive position at Nexus Staff?
Job Title : Receptionists / Secretaries
Employment Type : Contract
Work Hours : 40 hrs. / week
Work site : 100% Onsite
Location : Harriman St Campus, 1220 Washington ve, Building 5 Albany, NY 12226
Job Duration : 2 Years
Closing : 02 / 18 / 2025.
The candidate will work primarily in the Office of General Services Business Services Center Customer Support service line working at the BSC Call Center or in BSC Records. Duties typical of these positions include, but are not limited to :
- Have a thorough knowledge of the policies and procedures that relate to various service lines within Finance and HR, with the ability to apply them.
- Process service line specific transactions in accordance with standard work and the service line service level agreement.
- ct as a BSC Call Center Representative answering approximately 50 calls per day. Utilize five or more state applications to verify customer information in relation to their questions. Have a working knowledge of the BSC ticketing system.
- Conduct both written and telephone communications and prepare email correspondence to customers, vendors, program administrators and others regarding requesting information.
- Resolve difficult processing errors, identify processing system user needs and other more complex transactions.
- nalyze data and resolves complex auditing problems related to various NYS business practices, including various audit functions and related processes.
- Collaborate with supervisors and participate in all continuous improvement activities.
- Consistently provide quality customer service to all BSC customers.
Experience :
Preferred skills :
Misc. Information :
The Nexus Staff Difference :
