What are the responsibilities and job description for the Receptionists Secretaries, Except Legal, Medical, and Execut position at Rose International?
Required Education : High School Diploma
Required Qualifications / Skills / Experience :
3 years of experience processing business, finance or human resource transactions.
Policies and Procedure related to Finance and HR
Process transactions
Call Center
Written and telephone communications
Prepare email correspondence
Resolve difficult processing errors
Resolve auditing problems
Job Duties :
Positions will work primarily in the Office of General Services Business Services Center (BSC) Customer Support service line working at the BSC Call Center or in BSC Records.
Have a thorough knowledge of the policies and procedures that relate to various service lines within Finance and HR, with the ability to apply them.
Process service line specific transactions in accordance with standard work and the service line service level agreement.
Act as a BSC Call Center Representative answering approximately 50 calls per day. Utilize five or more state applications to verify customer information in relation to their questions. Have a working knowledge of the BSC ticketing system.
Conduct both written and telephone communications and prepare email correspondence to customers, vendors, program administrators and others regarding requesting information.
Resolve difficult processing errors, identify processing system user needs and other more complex transactions.
Analyze data and resolves complex auditing problems related to various NYS business practices, including various audit functions and related processes.
Collaborate with supervisors and participate in all continuous improvement activities.
Consistently provide quality customer service to all BSC customers
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