What are the responsibilities and job description for the Mobile Specialist Level II position at NFF Inc?
About NFF
Networking for Future, Inc. (NFF) is a Washington, DC based company offering a performance-focused approach to delivering transformational IT business solutions. We take pride in keeping users productive and engaged by providing business and IT teams with the solutions they need to improve their performance in a dynamic, connected world.
NFF is the only Cisco Gold Partner headquartered in the District of Columbia with Advanced Specializations in all major IT disciplines. In addition to Cisco, NFF holds key strategic partnerships with VMware, NetApp, Microsoft, Riverbed, Splunk and many System Integrators. NFF is an ISO 9001:2015 certified company and has been ranked in Inc. Magazine's 500/5000 Fastest Growing Companies list since 2007.
We offer expert solutions relevant to: Network Infrastructures, Data Center & Cloud, Network & Endpoint Security, Application Assurance, Collaboration & Mobility and Staff Augmentation.
About this Position / Responsibilities
NFF is seeking resources for creating a mobile app support team prior to the public launch of the mobile app for iOS and Android. This effort will put in place the support team required to handle the ridership issues and feedback post launch and provide immediate real time remediation of backend services including user authentication. (Background information/Scope of Services) This is an intuitive application that empowers riders with seamless trip planning, real-time updates, and personalized transit support across web and mobile platforms. Key Features • Nearby - Discover nearby stops, stations, and transit options with real-time updates.• Trip Planner - Plan your journey with step-by-step directions and schedule integration. • Online Chat - Connect with support or transit operators for real-time assistance. • Metrics - Access live route ladders, service performance insights, and efficiency dashboards. • Settings – Authentication, Account Services, Profile, Preferences, Places, Notifications, Maps and Rider Guides. Available on Apple and Google Android Phones. Web version planned once Phone release 1.0 complete. This requisition is for three Mobile Specialists. This role is responsible for O&M support of mobile and Web applications. The ideal candidates will have a strong understanding of Azure environment, mobile application frameworks, and iOS and Android troubleshooting.Duties/Responsibilities:• Provide 1st and 2nd level support for Web and Mobile Application developed on behalf of our clients.• Collaborate with Client Team, Support Colleagues, Engineering, QA, and operations teams.• Troubleshoot and resolve system, application, and network issues in production and non-production environments.• Create and maintain documentation for key development and support processes, infrastructure, and tools.• Monitor, maintain, and optimize cloud-based infrastructure.• Automate repetitive tasks to improve efficiency and reduce human error.• Participate in on-call rotations for production system support.• Proactively identify and address potential issues to avoid downtime or disruptions.• Analyze logs, metrics, and application behavior to optimize system performance.• Conduct root cause analysis for system failures and implement long-term fixes.• Manage and optimize database performance, backups, and restore procedures.• Support the development of monitoring dashboards and alert systems to detect and respond to issues in real time.• Support integration of third-party tools and services into the existing infrastructure.• Ensure security, compliance, and governance policies are implemented in the Support and DevOps pipeline
Qualifications
Experience:
- Knowledge/Experience of transit app modules: trip planner, bus and rail scheduled/active route planning knowledge.
- Mobile development skills in iOS and Android
- Experience in troubleshooting Mobile Applications, Windows, Linux applications and cloud-based environments
- Experience with Docker and Kubernetes troubleshooting.
- Well versed Linux and Windows based environments and Microsoft Azure Architecture.
- Experience supporting production environment on ISP (Azure Required Plus AWS/Google Cloud Preferred).
- Experience with using Apple Appstore Connect, Test Flight and Google Play Console.
- Experience with Log monitoring of Azure Analytics and Log Management.
- Configuration management tools like Ansible, Terraform and Azure DevOps Services.
- Knowledge of GitHub Pipelines, branching strategy, tags and merge conflicts
- Flutter framework
- Microsoft Azure Architecture
- Administration and Developer Operations (DevOps)
- Azure Cosmos DB
- Azure Redis
- Azure Redis Cache
- Azure API Management Services
- JavaScript
- Python
- GitHub Administration
- Linux, Shell/Bash Scripting
- Online Chat configuration
- Google MAP API experience
- GTFS API experience
Preferred Requirements:
- Excellent Oral and Written Communication Coordination skills
- Well versed Linux and Windows based environments
- Experience in troubleshooting Mobile Applications, Windows, Linux applications and cloud-based environments.
- Experience with Docker and Kubernetes troubleshooting.
- Experience supporting production environment on ISP (Azure Required Plus AWS/Google Cloud Preferred)
- Experience with using Apple Appstore Connect, Test Flight and Google Play Console.
- Experience with Log monitoring of Azure Analytics and Log Management.
- Configuration management tools like Ansible, Terraform and Azure DevOps Services.
- Knowledge of GitHub Pipelines, branching strategy, tags and merge conflicts
- Willing to work within a national US focused – high performing – team and challenge yourself and the team to improve skills and capabilities in a collaborativecultur
NFF Disclosures
NFF offers a competitive salary, comprehensive benefits and flexible paid time off options, for eligible employees:
- Medical, Dental and Vision, Health Savings Account, Flexible Spending Account
- STD, LTD, Supplemental life insurance and ADD&D
- Comprehensive 401k plan
- Paid Time Off
NFF is an Equal Opportunity Employer.
Important Notice: All NFF Inc communications come from @nffinc.com. Emails from other domains claiming to be NFF are likely scams. Be cautious, verify senders, and report suspicious messages immediately.
