What are the responsibilities and job description for the HNL Passenger Wheelchair Agent position at NFM & J LP?
Overview
The Passenger Wheelchair Agent is responsible for assisting and transporting passengers that need special assistance to and from their assigned gate or other airport destination in a friendly, courteous and timely manner.
Job Responsibilities:
- Assists and transports passengers requiring wheelchair assistance to/from assigned gate.
- Safely lifts special needs passengers up/downstairs of aircraft and in/out of wheelchairs.
- In a timely manner, escorts unaccompanied minors to/from flights and/or to meet a receiving adult.
- Reads appropriate paperwork to identify name, flight information, date and special service request details to ensure special needs passengers are taken to the correct destination.
- Assists special needs passengers and unaccompanied minors in transporting and claiming personal belongings and baggage.
- Reads the airport monitors to determine arrival and departure information and arranges gate for incoming passengers who need special assistance.
- Greets and escorts passengers in a friendly and courteous manner.
- Gathers wheelchairs in the concourse and returns them to the staging area for use.
- Other duties as assigned
Qualifications:
- Minimum one-year experience in ramp service or related field
- Ability to work in a team environment
- Must possess strong organizational and multi-tasking skills
- Must be able to work in all weather conditions
- Flexible work schedule including evenings, weekends and holidays
- Must be able to successfully complete Department of Aviation background screening process.
The above statements are intended to describe the general nature and level of work performed by a person in this position. They are not to be construed as an exhaustive list of all duties that may be performed in such a position.
Reporting Manager: Laz, Ani
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