Area Manager for Coastal properties

Area Manager

Location: Coastal region - Myrtle Beach/Charleston/Wilmington

Summary

Responsible for the overall fiscal accountability, marketing development, and the personnel and physical asset management of a multi-site residential portfolio. Also acts as management representative when dealing with various property owners. Reports to: Sr. Regional Property Manager. Supervises: Community Managers and oversees staff management of assigned portfolio of up to 6 apartment communities with up to 1,500 units. Area Manager will oversee hiring, staffing, wage reporting, marketing, leasing bonus commissions, accounts receivable, collections and leasing. Must be flexible and able to work varied schedule, including weekends and some holidays as required.

I. ESSENTIAL DUTIES AND RESPONSIBILITIES

• Fiscal accountability for portfolio performance
  • • Develop and implement community budgets (i.e., analyze historical operating data; monitor market indications including absorption rates, housing starts, new jobs, etc.; review historical leasing and occupancy trends; identify resources available, set realistic performance goals).
    • Monitor budget control reports on a monthly basis. Account for monthly budget variances and implement new strategies when required. Suggest budget adjustments related to objectives and goals.
    • Monitor asset maintenance issues and recommend capital improvements to maintain community market position. Handle all major purchase approvals.
• Personnel Management
  • • Use effective techniques to screen, hire, orient and train new management personnel within established company guidelines.
    • Assist Community Managers in recruiting, interviewing, and training all community staff positions.
    • Oversee, implement or participate in on-going staff training, coaching, counseling and guidance. Monitor management and staff performance, motivation, and cross training. Develop employees through performance feedback and challenges. Delegate responsibilities and special projects to managers as necessary.
    • Document employee performance properly and take necessary action on a timely basis.
    • Promote staff harmony through support, effective leadership and positive example.
    • Ensure all corporate responsibilities and on-site administrative functions pertaining to personnel are timely (i.e., performance evaluations, transfers, promotions, time sheets, bonuses, etc.).
    • Ensure consistent on-site management and staff compliance with company policies, procedures and industry regulations (i.e., Fair Housing, OSHA, Safety, etc.).
• Development, implementation and monitoring of marketing plans
  • • Regularly monitor market trends and portfolio competition.
    • Monitor and manage the portfolio rent rolls to maximize income.
    • Along with Community Managers, develop and monitor an active renewal program.
    • Monitor all leasing personnel and activity in portfolio to ensure top performance.
• External and internal client/customer relations
  • • Coordinate property owner’s desires with responsible management techniques.
    • Handle and resolve current/former resident situations through established company guidelines and practices on a timely basis.
    • Handle and resolve vendor or contractor situations on a timely basis.
• Attendance is an essential job function.
• Job may require assisting in special projects in or out of assigned portfolio. This may include due diligence, property acquisition or disposition, serving on or participating in company-sponsored/sanctioned committees and functions, etc.
• Ensure community compliance with safety, industry, and state/city/federal regulations and requirements.
• Oversee new development or rehabilitation of a community (i.e., market surveys/strategies, provide property management insight/input to construction team or contractor, walk apartments, punch out, etc.).
• Act as liaison between property owners, construction and management team regarding project development.
• Attends and participates in industry and NHE’s training programs as required.
• Performs the tasks of subordinate associates as needed, including leasing units and making units ready for leasing.
• Responsible for other assignments as needed and directed by senior management.
• This job description does not list all functions and tasks. Job functions may be added, deleted, or modified at any time by your management team.

II. KNOWLEDGE, SKILLS AND ABILITIES

• PC or Notebook Proficiency
• Microsoft Office including Word, Excel and Outlook
• Business/Financial Calculator
• Office Equipment
• Sales-minded individual with attention to detail
• Excellent follow-up skills via email, text, writing and phone
• Positive attitude, strong work ethic, reliable and self-motivated
• Knowledge and comprehension of Fair Housing Laws
• Professional written and verbal communication skills
• Multi-task and be a team player.
• Strong communication skills with outgoing personality.
• Must have the ability to work with little direction maintaining confidentiality and professionalism.

III. SUPERVISORY RESPONSIBILITIES

Responsible for the overall fiscal accountability, marketing development, and the personnel and physical asset management of a multi-site residential portfolio. Also acts as management representative when dealing with various property owners. Supervises Community Managers and oversees staff management of assigned portfolio of up to 6 apartment communities with up to 1,500 units.

IV. QUALIFICATIONS

• CAM and/or ARM designation preferred CAPS and/or CPM designations strongly preferred
• Active/participatory apartment association membership preferred
• YARDI Voyager, Popcard, Payscan and Rent Café experience preferred
• Multifamily leasing, sales and/or customer service experience is required.
• Property Manager License required.
• Knowledge of apartment management laws and regulations, federal, state, and local.
• Knowledge of expense control and financial management.
• Must have a valid driver’s license or means of immediate transportation to attend meetings, events and daily activities

V. EDUCATIONAL AND/OR EXPERIENCE

High School Diploma or equivalent required. Bachelor’s Degree strongly preferred. Position requires a minimum 3 years on-site multi-family management experience or 7 years of other property management experience. Previous experience as a top performing Community Manager will be considered. Needs strong “hands-on” financial/budget experience and proven marketing/personnel management capabilities.

VI. LANGUAGE/MATHEMATICAL/REASONING ABILITY

Ability to generate reports, business correspondence. Effectively present information and respond to questions from clients, customers, and the general public. Must possess the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Should be able to compute rate, ratio and percent. Must be able to apply common sense understanding and carry out instructions furnished written and verbally.

VII. PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and; talk or hear. The employee frequently is required to stand, walk and sit. The employee is occasionally required to reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

VIII. WORKING CONDITIONS AND ENVIRONMENT

While performing the duties of this job, the employee primarily works indoors from the NHE, Inc. on-site property office. The employee will regularly work in a highly mobile environment in performance of the above duties and responsibilities. The noise level in the work environment is usually moderate.

IX. POLICIES AND PROCEDURES

The employee in this job must be knowledgeable about the company's policies and procedures as described in the company Employee Handbook.

BENEFITS

All full-time employees are eligible to participate in our benefits program. NHE offers:

• HDHP Health Insurance Plan
• PPO Health Insurance Plan
• Vision Insurance
• Dental Insurance
• Short-Term Disability
• Long-Term Disability
• Group Life Insurance
• Health Savings Account (offered for HDHP plan)
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• 401k Retirement plan
• 12 Paid Holidays (includes Birthday Holiday)
• Up to 130 hours of PTO

About NHE, Inc.

As a diverse real estate management company, we appreciate the importance that professionalism, caring service and relationships have on providing quality services to residents and property owners alike. We work to provide superior service by capitalizing on our vast experience, dedicated employees and investments in technology, training and certification.

Based in Greenville, South Carolina, NHE is a leader in homeowner association management services, multi-family and apartment management solutions, and consults with owners and operators to determine best practice operations.

EOE