What are the responsibilities and job description for the Call Center Assistant position at NI Features?
Were looking for a dynamic Call Center Assistant to join our team in Philadelphia. If youre someone who enjoys helping others, solving problems, and providing excellent service, this could be the perfect role for you. In this position, youll be the voice of our companyproviding exceptional customer support, answering inquiries, and making sure our customers have a positive experience every time they call.
This is an exciting opportunity for someone who thrives in a fast-paced environment, loves interacting with people, and is passionate about delivering outstanding service.
Key Responsibilities:
Handle inbound calls from customers, addressing inquiries with professionalism, patience, and efficiency
Assist customers with product questions, account updates, order tracking, and issue resolution
Accurately document customer interactions and maintain detailed records in our CRM system
Follow up with customers to ensure their issues are resolved and satisfaction is achieved
Collaborate with other team members to ensure smooth operations and timely issue resolution
Adhere to company protocols and ensure a consistent, high-quality customer service experience
Stay informed about product updates, service offerings, and company policies to provide accurate information
What Were Looking For:
Strong communication skillsboth verbal and writtenwith a focus on clear, concise interactions
A problem-solving mindset, with the ability to stay calm and professional during challenging situations
Comfort using computer systems and customer service software; training will be provided
High attention to detail and accuracy in recording customer data
A positive, customer-first attitude with the desire to go above and beyond for each caller
Ability to manage multiple tasks in a fast-paced environment
Previous experience in customer service or call center roles is a plus, but not requiredwere willing to train the right candidate!
Flexibility to work various shifts, including weekends and holidays as needed
Why Youll Love This Role:
Positive Work Environment: Join a team of like-minded professionals who support each other and thrive together
Opportunities for Advancement: We value internal growth and offer opportunities for career development within the company
Comprehensive Benefits Package: Enjoy competitive pay, paid time off, health insurance, and other employee perks
Ongoing Training: Get the skills and knowledge you need to succeed, with training provided from day one
Stable, Full-Time Position: Enjoy a stable career path in a growing industry with long-term potential
Ready to Take the Next Step?
If youre excited about making a real impact, helping customers, and being part of a supportive team, we want to hear from you. Apply today to become a Call Center Assistant in Philadelphia, and lets start turning every call into an opportunity for excellence.
We are an equal opportunity employer and value diversity in the workplace.
