Customer Service Assistant

Job Description

Job Description

Are you a detail-oriented individual who excels at providing exceptional service? Do you have a passion for helping others and ensuring every customer interaction leaves a positive impression? We are looking for a dedicated Customer Service Assistant to join our team in Fresno. In this role, youll be at the heart of customer satisfaction, assisting with inquiries, solving problems, and ensuring a seamless experience for our clients. Whether you are interested in full-time or part-time hours, we offer flexible scheduling and comprehensive training to help you succeed in the position.

Key Responsibilities :

• Customer Support : Provide friendly, professional assistance to customers via phone, email, and in-person, addressing their needs and resolving inquiries in a timely manner.
• Problem Resolution : Manage customer complaints and concerns effectively, ensuring positive outcomes and maintaining customer satisfaction.
• Information & Guidance : Offer clear and accurate information about products or services, helping customers make informed decisions.
• Order Assistance : Assist customers with order inquiries, tracking shipments, processing returns, and providing updates on product availability.
• Record Maintenance : Keep accurate records of customer interactions, inquiries, and feedback for follow-up and future reference.
• Office and Administrative Support : Help with various office tasks such as data entry, filing, and managing internal communications.
• Team Collaboration : Work closely with other departments to ensure a smooth customer experience and effective communication across teams.

What Were Looking For :

What We Offer :

If you are passionate about delivering outstanding customer service and are eager to join a supportive and energetic team, we want to hear from you! Apply now to be our next Customer Service Assistant in Fresno, CA, and take the next step in your career.