What are the responsibilities and job description for the Inbound Call Center Advisor position at NI Features?
Do you have a knack for conversation? Love helping people and solving problems? If youre a great listener with a friendly and confident phone presence, this is the role for you!
What Youll Do:
- Answer incoming calls from customers and provide top-notch service.
- Assist with inquiries, troubleshoot issues, and provide resolutions in a timely manner.
- Maintain a positive and professional attitude on every call.
- Accurately document customer interactions and follow up as needed.
- Collaborate with internal teams to provide the best customer experience possible.
- Meet and exceed key performance metrics like response time and customer satisfaction.
What Were Looking For:
- Strong communication skills with a clear and friendly phone manner.
- Previous customer service or call center experience is a plus (but not requiredwe train the best!).
- Problem-solving skills and the ability to think on your feet.
- Computer literacy and ability to navigate multiple systems at once.
- Ability to handle a fast-paced environment while keeping cool under pressure.
- A team player who thrives in a supportive and fun workplace.
Why Youll Love It Here:
- Competitive salary with performance-based bonuses.
- Flexible scheduling options to fit your lifestyle.
- A positive and energetic team environment.
- Opportunities for growth and career advancement.
- Paid training to set you up for success from day one.
- Employee perks, incentives, and recognition programs.
If you're ready to bring your A-game to a role that values customer satisfaction and teamwork, we want to hear from you!
