What are the responsibilities and job description for the Inbound Call Center Agent position at NI Features?
Are you a great communicator who thrives on solving problems and helping others? Were looking for enthusiastic Inbound Call Center Agents to join our team in Dayton. If you're customer-focused, adaptable, and eager to learn, this could be the perfect role for you.
About Us
We are a growing, customer-first company dedicated to delivering outstanding support for a wide range of clients. Our call center team is at the heart of creating exceptional experiences, and were looking for individuals who want to make a positive impact every day.
The Role
As an Inbound Call Center Agent, youll handle incoming calls, assisting customers with inquiries, troubleshooting issues, and providing tailored solutions. Your role is all about creating a seamless and positive experience for every customer.
Key Responsibilities
- Answer incoming calls with professionalism and empathy.
- Listen carefully to customer needs and provide helpful solutions.
- Handle inquiries, troubleshoot issues, and resolve concerns efficiently.
- Document customer interactions accurately in the system.
- Work closely with team members and supervisors to ensure customer satisfaction.
- Maintain a calm and positive demeanor in a fast-paced environment.
What Were Looking For
- Excellent communication and active listening skills.
- A customer-focused mindset with a passion for helping others.
- Strong problem-solving and multitasking abilities.
- Basic computer skills and familiarity with phone systems.
- A team player who thrives in a collaborative environment.
- Prior customer service or call center experience is a bonus, but not requiredfull training is provided.
What We Offer
- Comprehensive training to set you up for success.
- A supportive and friendly work environment.
- Flexible schedules with both full-time and part-time positions available.
- Opportunities for career growth and development.
- Competitive pay and employee perks as part of our team.
How to Apply
Ready to make a difference and help us deliver top-notch customer service? Send your resume!
