Call Center Agent

Job Title: Call Center Agent

Job Summary

We are seeking a dedicated and enthusiastic Call Center Agent to join our team. In this dynamic role, you will be the first point of contact for our customers, providing exceptional service and support. As a Call Center Agent, you will handle inbound and outbound calls, addressing customer inquiries, resolving issues, and ensuring that every customer leaves the interaction satisfied.

Department Hustle Notice Biz Employment Type Full Time Location South Dayton, OH Workplace type Onsite Compensation $17.00 - $22.00 / hour

Key Responsibilities

• Manage incoming and outgoing calls in a professional manner.
• Provide accurate information to customers regarding products and services.
• Resolve customer complaints effectively and efficiently.
• Document all interactions with customers in our CRM system.
• Follow up with customers to ensure their issues have been resolved satisfactorily.
• Collaborate with team members to improve processes and service quality.
  
  

Skills, Knowledge and Expertise

• High school diploma or equivalent required; a degree is a plus.
• Proven experience in a call center or customer service role preferred.
• Strong verbal and written communication skills.
• Ability to handle stressful situations and resolve conflicts amicably.
• Proficient in using computers and familiar with CRM systems.
• Excellent listening skills and attention to detail.
  
  

Benefits

• Competitive salary
• Health, dental, and vision insurance
• Paid time off and holidays
• Opportunities for professional development and advancement
  
  

About Hustle Notice Biz

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.

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