What are the responsibilities and job description for the Call Center Agent position at Morris Furniture Co.,INC.?
CUSTOMER CARE AGENT
Our Values:
At Morris Furniture Company, our values represent our distinctive core beliefs-the Morris way of doing business. Our Mission is “Making Homes Great” and we bring our mission to life through our values of: Professionalism, Quality, Ownership, Collaboration, Integrity, and Fun.
Purpose:
The Customer Care Agent is responsible for engaging with customers on behalf of Morris Furniture Company Inc,. The Customer Care Agent will be the first point of contact, responsible for delivering a best-in-class customer experience.
General Description of duties:
- Provide outstanding customer service with first call resolution for all channels including inbound and outbound calls, emails, chats, and social media.
- Assist with both pre-delivery and post-delivery inquiries, scheduling services, parts ordering and troubleshooting.
- Act as a customer liaison, providing product, warranty and service information, answering questions, problem solving while striving to exceed customer expectations.
- Initiate scheduling inspections and services with excellent follow-up skills.
- Assist store associates with customer issues for pre-delivery and post-delivery.
- Follow all company policies and procedures including documenting CRM for every customer interaction.
- Support customer pick-up services that include accurately verifying customer information, taking payments, and providing positive face-to face interaction.
- Perform other duties that may be requested or assigned by the supervisor.
- Exceptional attendance, punctuality, and schedule adherence are essential.
Qualifications:
- High school diploma or equivalent required.
- Prior experience in call center environment preferred.
- Strong interpersonal skills.
- Personable, attentive, with empathy and de-escalation skills and problem-solving skills.
- Strong verbal and written communicator.
- Ability to manage on-going and high priority assignments at the same time.
- Advanced computer skills and familiarity with Microsoft Office required.
- Experience using a Customer Relationship Management (CRM) required.
Work Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, see, bend, twist, and lift 50 pounds. This job description is not a comprehensive listing of activities, duties, or responsibilities that are required of the employees.
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Referral program
- Vision insurance
Shift:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Rotating shift
Work Location: In person
Salary : $16 - $18
