Service Manager

Description

The SA serves as the central hub for storing, organizing and maintaining critical documents for the Services Department and provides extensive administrative support for this Department. This position is a critical component of the Services Department that is paramount to the operations of the Organization. 

Requirements

Record Keeping and Documentation: 

· Assist the Services Department with updating and maintaining current information in the Habilitation Books for Nia Association’s Service Recipients.

· Review, scan/track, file and log daily notes for all service recipients to include supported living and personal assistants.

· Organize, manage and purge all critical records for the Services Department to include, master schedules, census reports, unannounced and supervisory visits, maintenance logs, meeting minutes, employee communication logs, fire drills, quality inspections, shift assignments, visitor’s logs and daily notes.

· Inform the Director of Services when monthly documentation/forms are missing, and suspense dates are not kept by creating a monthly checklist that depicts what has been turned in and what is delinquent.

· Prepare and participate in annual Agency audits by providing support documentation. 

· Retrieves and distributes prescribed medication as required. 

· Duplicate and distribute updated policies to Services Recipient homes and ensure in-service forms are signed and filed.

Training and in Service: 

· Serve as the initial intake person for inquiries to Nia Association’s Services Program.

· Serve as a referral/source for information when the Service Department is unavailable. 

Customer Service and Communication:

· Maintain a direct working relationship with Director of Services and Program Coordinators for the Services Department to aid in seamless day-to-day operations.

· Uphold and respect confidentiality as it relates to delivering excellent services and maintaining a professional demeanor.

· Communicate with the Director of Services to ensure all documentation and electronic records relevant to Services are current and eradicate discrepancies.

· Perform other duties as necessary.

Qualifications:

· Some college preferred but individuals with High School Diploma/GED with relevant experience may be considered.

· Must have a valid driver’s license, with driving record acceptable to Insurance carrier.

· Experience working with individuals who have developmental disabilities preferred but not required.

· Must have an excellent command of the English language.

· Proven ability to multitask is essential.

· Possess excellent presentation and interpersonal skills. 

· Successful completion of all mandatory training.

PHYSICAL AND MENTAL DEMANDS:

· Must be able to move or lift a minimum of 25 pounds.

· Must be able to stand, bend, lift and move intermittently throughout the workday in the office area and in the field.

· Must be able to work outside of normal work hours including nights, holidays and weekends as needed to meet Agency and position demands.

· Must possess the ability to deal tactfully with recipients with developmental disabilities, internal and external partners as well as family members/guardians.