The Volunteer Services Specialist is responsible for coordinating, supervising and maintaining an effective and comprehensive volunteer corps to provide hospice volunteer services to patients and families. Additional objectives include assisting Advancement Department staff with internal and external marketing, and public relations activities and special events. This is accomplished through coordination with and approval of the Volunteer Services Coordinator.
Schedule : Full Time Monday - Friday 8 : 30am - 4 : 30pm. This is an office based position with travel to community locations through WNY as needed.
Specific Duties & Responsibilities :
- Accepts referrals for volunteers, assigns volunteers and documents his / her activity in the electronic medical record (EMR).
- Initiates and maintains ongoing effective communications with volunteer corps and staff making volunteer referrals.
- Recruits, trains, supervises, motivates, appreciates and assigns volunteers
Coordinates, schedules and performs ongoing volunteer orientations to ensure appropriate growth of the department consistent with agency growth.
Provides support to assist volunteers in their assigned tasks.Coordinates and schedules educational opportunities for volunteer enrichmentPlans and coordinates volunteer recognition activities and eventsPromotes Volunteer Department through quarterly newsletter creation and / or content creation, as well as posting news and updates to Volunteer Facebook page.Maintains and monitors volunteer files, including required health records, annual updates, licenses and in-service records; ensures such are kept secure and confidentialEnsures on-going supervision and periodic evaluations of Niagara Hospice volunteers
Maintains a comprehensive volunteer database summarizing information found in volunteer files, using the database to maintain a schedule of completed volunteer hours, and for notifications of needed updates to volunteer filesEnsures compliance with all volunteer services policies and procedures and with pertinent Niagara Hospice policies and proceduresGenerates and reviews volunteer utilization reports from agency Electronic Medical Record (EMR) database and recommends efficiency initiatives as well as provide requested information for the agency QAPI programCoordinates with Volunteer Services Coordinator for short and long-range planning and development for the volunteer programSurveys volunteers to identify skills, experience, abilities and interests for volunteer placementSurveys Niagara Hospice staff regularly to identify skills, experience, abilities required to meet volunteer needs of each departmentConducts volunteer satisfaction survey annually to help measure success of the Volunteer Services program and identify areas for improvementOther Duties / Responsibilities
The Volunteer Services Specialist will also assist with marketing, public relations and event activities for the Advancement Department as needed.Qualifications :
Education Requirements :
Associates Degree in Human Services or equivalent educational background from an approved and accredited College or University preferred.
Any other combination of educational and professional experience as deemed appropriate by the Volunteer Services Coordinator.
Work / Skill / Experience :
Excellent communication skills, both oral and writtenAbility to relate well to the needs of the terminally ill and their familiesSuperior skills in interpersonal relationsKnowledge and understanding of the dynamics of death, dying and bereavementAbility to work with a diverse group of volunteers, staff and professionalsAbility to make decisions based on problem solving techniquesComputer, technology and database proficiencyBenefits : Niagara Hospice offers great benefits on day one of your employment, including :
Health Insurance with zero cost premium option for yourself and familyCompany paid Long Term Disability Insurance and Term Life Insurance19 days of PTO your first year, plus paid holidaysVoluntary dental, vision, short term disability, and supplemental life insurance403b and a company pension after 1 year of service with the companyThe pay range displayed on this job posting reflects the anticipated range for this position. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set, and education. This is not inclusive of the value of the benefits package, which includes, among other benefits, healthcare / dental / vision, PTO, and retirement.
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