Outbound Team Lead

Embrace a career with purpose at Nice North America, a subsidiary of Nice S.p.A., an Italian multinational leader in Home and Building Automation. Guided by our vision of creating A World Without Barriers, we develop cutting-edge solutions for smart home control, security, door and gate automation, access control, and more to achieve our mission of Simplifying Everyday Movements.

Headquartered in Carlsbad, CA, with several R&D and manufacturing centers and offices throughout the region, Nice is committed to innovation that enhances everyday life. Our team thrives in an environment that fosters continuous learning and professional growth where you’ll collaborate with talented and dynamic individuals every day to create groundbreaking solutions. And, as a global leader, we offer award-winning sales and marketing programs, technical support, and CEU training to the industry’s top partners.

Our commitment extends beyond technology development; we also proudly support the Gary Sinise Foundation R.I.S.E. program, helping wounded veterans and their families through specially adapted smart homes. A philanthropic endeavor that truly embodies our corporate mission.

The Outbound Team Lead will provide support and leadership in the warehouse, leading small or large teams to successfully process outbound shipments, communicating with internal/external customers, vendors and employees. In general, Outbound Team Lead performs a variety of administrative tasks, including answering the phones and emails, data entry, keeping accurate files, etc. This role assists with unloading and loading trucks and assisting with urgent deliveries/ shipments when necessary.

Primary Responsibilities:

• Safely operate warehouse tools, such as forklift and pallet jack, to assist with efficient warehouse operations
• Able to perform all jobs within work area and train, assess and coach team members; Transfer and assign work within designated work area and relieve and replace team members as required
• Collaborates with Customer Service and Stakeholders to identify and resolve customer complaints
• Resolve VOC complaints and research to determine route cause for DC failures
• Provides updates to Operational Leaders from feedback received from customers
• Coordinates the movement of material in and out of warehouse upon direction of customer orders
• Performs routine data input related to warehouse inbound moves
• Responsible for creating pick sheet as determined by the customer and distributes them to the warehouse personnel for picking
• Creates bill of ladings and other shipping documentation
• Must enter all pertinent information into the proper warehouse management software systems. Enters all inbound customer product and identifies any shortages, overages, etc
• Completes daily operations reports
• Extensive communications with customers, warehouse associates, drivers and transportation personnel
• Computer files and hard document storage must be filed in a manner that facilitates easy retrieval for audit purposes
• Addresses customer needs which may include complex questions, resolving issues, and educating team members
• Records details of inquiries, comments or complaints, transactions/interactions and takes action in accordance to it. Escalates unresolved and pending customer grievances
• Decisions are routinely made regarding the daily priorities for an administrative work group and/or external vendors including coordinating work activities and monitoring progress towards schedules/goals
• Process and label product as needed
• Upload serialized product into SCALE database
• Coordinate deliveries to/from Value Added Services
• Point of Contact for resolving inventory discrepancies
• Use Cubicscan to capture product dimensions
• Uploads pictures of products into SCALE database
• Understand, support and execute all work in a safe manner using the established procedures, methods and safe working requirements
• Implements and maintains department policies and standards
• Must be able to support picking and packing
• Other Duties as assigned

Qualifications:

• A BA/BS degree in Logistics or related discipline or equivalent experience required
• Two (2) or more years of relevant experience, preferably in a distribution center environment
• Previous experience using Warehouse Management Systems (WMS) and Radio Frequency (RF) technology
• Forklift Certification required
• Experience using Microsoft applications (i.e., Excel, Word, PPT, etc.)

Knowledge, Skills and Abilities:

• Strong attention to detail and written/verbal communication skills
• Ability to either stand or sit for extended periods
• Ability to bend, push, pull, reach, grab, turn, twist, and/or stoop
• Ability to grab small parts or hand tools with hands
• Proven ability to multi-task, set project priorities, goals and objectives for self and staff (if applicable)
• Ability to effectively & professionally communicate with co-workers, customers and vendors