Supplier Quality Manager

Embrace a career with purpose at Nice North America, a subsidiary of Nice S.p.A., an Italian multinational leader in Home and Building Automation. Guided by our vision of creating A World Without Barriers, we develop cutting-edge solutions for smart home control, security, door and gate automation, access control, and more to achieve our mission of Simplifying Everyday Movements. 

Headquartered in Carlsbad, CA, with several R&D and manufacturing centers and offices throughout the region, Nice is committed to innovation that enhances everyday life. Our team thrives in an environment that fosters continuous learning and professional growth where you’ll collaborate with talented and dynamic individuals every day to create groundbreaking solutions. And, as a global leader, we offer award-winning sales and marketing programs, technical support, and CEU training to the industry’s top partners. 

Our commitment extends beyond technology development; we also proudly support the Gary Sinise Foundation R.I.S.E. program, helping wounded veterans and their families through specially adapted smart homes. A philanthropic endeavor that truly embodies our corporate mission.

Summary: The Supplier Quality Manager will coordinate the following activities of the quality department to meet the quality system requirements.                                                              

Primary Responsibilities:

• Communication with suppliers regarding product failure, root cause analysis, and corrective actions.
• Monitoring Supplier’s performance, manage and communicate monthly scorecards and request actions as needed.
• Coordination of activities required for segregation of non-conforming product, resolution of issues, and material disposition at Distribution Centers (MRB).
• Coordinator with Technical and Customer Service Departments to record and address Customer Complaints.
• Support our Quality Management System Internal audit process.
• Hold regular meetings with functional teams by business units (i.e. Technical Service, Engineering, PLM and VAS center) to address product issues related to Complaints and Non-Conforming product.

• Coordinate, schedule and perform supplier audit schedules, documentation, and manage the approved supplier list.

• Support Vendor & New Product Qualification process.
• Responsible for managing our Supplier Corrective Action Process (SCAR).
• Develop Quality standards, procedures, inspection plans, etc. and support our QMS continuous improvement.
• Support Engineering with product and process changes validation.
• Other Duties as assigned

Qualifications:

• Minimum 5 years of working experience as Sr. Quality Engineer or Quality Manager in manufacturing environment.
• Bachelor's degree in Engineering, Quality Management, or a related field (Master's preferred).
• Strong computer skills, including Microsoft applications (i.e. Excel, Word, PPT, etc.).
• Demonstrated problem solving ability gained through at least 3-5 years of progressively complex quality situations
• Strong working knowledge of DOE, SPC, and Corrective Actions Processes.
• Knowledge of Six Sigma and Lean.
• Proficient in quality methods such APQP process used to achieve best-in-class product and process performance.
• Strong organizational and communication skills.

Knowledge Skills and Abilities:

• Experience with ISO 9001 required; Internal or lead auditor preferred.
• Knowledge of manufacturing processes including electronic (SMT), injection molding, machining or complex assembly.
• Strong analytical skills to identify the source of problems and to propose solutions.
• Ability to multi-task and meet deadlines.
• Demonstrated time management skills.
• Ability to motivate, coach, and teach others.
• Advanced written and verbal communication skills; detail oriented and strong organizational skills.
• Strong ability to adapt to changing priorities, and work with a sense of urgency.
• Proven ability to multi-task, set project priorities, establish department/discipline goals and objectives for self.
• Bilingual (English/Spanish) preferred.

Physical Requirements:  

Essential functions of this job require the following minimal physical demands.  Reasonable accommodations may be made to enable the individuals with disabilities to perform the essential functions.  

• Required to sit, talk, or hear; frequently required to use hands to grip or feel; and occasionally required to stand, walk, reach with hands and arms, stoop, kneel, crouch, or crawl 
• Vision and depth perception suitable for use of utilizing a computer, printer, phone, and keyboard  
• Manual dexterity suitable for use of utilizing a computer 
• Sufficient personal mobility and physical reflexes which permits the employee to work in an office setting 
• Ability to walk and/or climb 5% of the time comfortably, with or without reasonable accommodation 
• Ability to sit at a computer for 90% of the time comfortably, with or without reasonable accommodation 
• Light to moderate lifting  

Working Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Must be comfortable working in an office environment to include moderate noise levels 
• The working area is primarily in an open office setting with reasonable lighting and controlled temperatures.

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As thinkers and creators, we look at the world with an open mind, engaging with the possibilities and broadening our perspective in an inclusive way. 

Disclaimer:  

The above statements reflect the general details considered necessary to decide the principal functions of the job identified and shall not be construed as a detailed description of all work requirements that may be inherent in the job. Job incumbents are expected to perform other duties necessary for the effective operation of the position, department, or the business.