What are the responsibilities and job description for the Director, Digital Product Management position at NICE Systems?
At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
The Director of Digital Product Management directs, establishes, maintains, and plans the overall direction and goals for assigned solution sets or product divisions. Drives product roadmap and backlog activities while owning and enforcing profit and loss responsibilities for a multi-million dollar solution set. Coordinate and negotiate product issues with the engineering, operations, marketing, training and sales groups. Interacts with sales, development, training and product marketing to define requirements, and directs interaction with engineering and solutions management on product development activities. Defines the requirements and manages the product development process by translating user testing and customer support feedback into feature/function requirements. Manages a group of product development employees. Relies on experience and judgment to plan and accomplish goals.
How will you make an impact?
- Driving the business. Maximizing revenue and margin growth by identifying new business opportunities.
- Owning Product/Solution P&L holistically for the assigned solution set(s).
- Definition & coordination of "whole" solution. This includes the definition of the products and features.
- Developing product roadmaps, and managing cross solution backlog of stories and requirements.
- Prioritizing of company solutions against business needs and market demand.
- Obtaining relevant customer and market data to guide and validate company direction on product development.
- Directing the efforts of product managers to document, and communicate new product development and product improvement projects with accompanying concepts, use cases, requirements, and project plans.
- Working with multiple departments to help them understand product requirements and market needs and facilitate cooperation to complete projects related to assigned product line.
- Traveling to customer sites to understand needs and fulfill expectations.
- Attending trade shows; participate in panel discussions & presentations to represent
- Other duties as assigned by manager
Have you got what it takes?
- 12 years of product management experience with formal product management techniques, tools, and principles involved in planning and delivering new software products and services.
- Requires in-depth knowledge in and experience with agile & SCRUM development methodologies.
- Experience with P&L accountability
- Requires excellent oral and written communication skills in English including vocabulary, spelling, composition, and grammar.
- Requires ability to read and understanding technical information well enough to convey in original written communications to multiple audiences.
- Requires ability to personally interact with technical resources and listen carefully, taking time to understand the points being made, and asking questions where appropriate.
- Requires excellent skills with specialized computer software for drafting and producing documents and diagrams
- Experience managing one’s own time and balancing many different projects simultaneously.
- Experience with telecommunications, software development, networking, hosted applications, or other similar technical products
- Experience with a SaaS product set.
- People leadership experience.
What’s in it for you?
Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
About NICE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000 global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3 billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30 countries.
NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
