Health Clinic Manager

Malheur Memorial Health Clinic Manager

Malheur Memorial Health Clinic, an RHC in Nyssa, Oregon, is hiring a Clinic Manager. We are a busy, independent family practice with a mix of payers including Medicare, Medicaid, commercial insurance, cash pay patients, and sliding scale. Our highly experienced staff is eager for a strong leader to keep all operations moving along and help us expand our services to the surrounding communities.

The Clinic Manger is primarily responsible for overseeing general clinic operations and support the needs of staff and clinic operations in an administrative capacity. This person works in conjunction with and answers directly to the Board of Directors to ensure all aspects of the clinic meet or exceed standards of high-quality entity that provides timely, friendly and professional services to the community. Emphasis is placed on financial integrity of clinic operations, efficiency management, overseeing staff performance and development, and business development.

General:

• Maintains a cooperative attitude with clinic personnel, physicians, and patients, and families (as needed) to enhance the continuity of care and a positive working environment.
• Supervises, trains, and orients office personnel – plans and coordinates monthly education programs for the clinic.
• Supervises office services including telephone, reception, filing and collection of patient accounts.
• Destroys outdated records on a periodic basis, following clearly defined procedures for retention and destruction.
• Maintains departmental reports and records and collects statistical data for administrative and regulatory purpose.
• Collects and records quality assurance statistical data according to established collecting criteria – establishes and maintains files and records on an ongoing basis, retrieves records for release of information and copying, duplicates documents and forms, as directed, and mails to outside individuals and agencies.
• Supervises the charge postings and billing and collection operations
• Implements appropriate billing and collection procedures, ensuring that the accounts receivable is kept in accordance with established policies and procedures.
• Establish appropriate procedures for follow-up on billing and collection on all overdue accounts.
• Prepare monthly reports for the Board of Directors.
• Maintains appropriate internal controls over accounts receivable and cash receipt functions. Monitors activities with collection agencies, insurance companies, computer center, patients and physicians. Keep abreast of all reimbursement billing procedures.
• Maintains established department policies, procedures, objectives, quality assurance, safety, environmental, and infection control.
• Assist in the care and maintenance of department equipment and supplies – justifies the needs and purchase, documents maintenance schedules for department equipment, and documents cleaning and maintenance schedules for the clinic.
• Plans and attends scheduled staff meetings.
• Exercises the utmost diplomacy and tact to provide excellent customer service for patients; practices confidentiality and privacy protocols in accordance to the Clinic policies and HIPAA requirements.
• Monitor and manage administrative operations of the clinic.
• Report all general clinic operations, changes, and financial status to Board of Directors at monthly board meeting.
• Choose, implement, and maintain all hardware and software systems: includes trial, selection, purchase, installation, customization, and troubleshooting of all components.
• Ensure clinic maintains compliance with Federal and State OSHA requirements, including monthly safety meetings.
• Provide resources for all staff regarding training, education and safety concerns.
• Oversee and manage all aspects of operations that affect clinic standing with regulatory agencies as well as credentialing with various insurance groups and entities.
• Supervise and provide general guidance for providers and ancillary staff.
• Interview and select any new administrative and clinical employees.
• Monitor, review and adjust duties of administrative employees, as well as clerical duties of clinical staff.
• Perform annual performance reviews of all administrative and clinical staff.
• Handle any suggestions, proposals, concerns, or disputes that arise among staff.
• Maintain current job descriptions and Policies and Procedures manual.
• Work directly with accounting firm to ensure payroll and accounts payable are accurately submitted, kept current, and processed in a timely manner.
• Liaison to patients regarding billing, insurance, or other minor non-clinical issues that arise.
• Coordinate with billing company to ensure all patient and insurance payments are accurately deposited and posted.
• Oversee submission and correction of patient charges in a timely manner.
• Submit applications and payments to keep providers current on insurance credentialing as well as national and state licensure/certification.
• Ensure that all clerical/office supplies are always stocked to prevent interruption in clinic workflow.
• Assist front desk when needed for phones and patient reception, check-in, payment collection, posting charges, entering incoming documents into the EMR.
• Process applications for reduced fee/Hill-Burton programs; submits findings to billing company and ensures applicable patients’ charts are updated in the PM software.
• Protects patients’ rights by maintaining confidentiality of personal and financial information.
• Maintains operations by following policies and procedures; reporting needed changes.
• Performs other duties, as may be required.

Skills & Qualifications:

• Above average interpersonal communication skills required: ability to deal with the public, patients, and fellow staff in a pleasant and professional manner.
• Ability to write professional correspondence via letters or email.
• Highly developed attention to detail and organization skills critical.
• Ability to manage multiple tasks and meet deadlines.
• Proficient knowledge of basic communication software, including Electronic Health Records and Microsoft Office (Word, Excel, Power Point, and other related programs).
• Ability to balance figures, compile statistics, coordinate meetings, develop office procedures, establish filing systems, and research information.
• Be flexible, time management, scheduling.

Benefits:

• Medical insurance, 401k, FSA, Aflac, and more

• Minimum 2 years of management experience in any field. Emphasis in medical field management strongly preferred.
• Minimum 2 years of clerical/administrative experience in a medical office.
• Multi-tasking, flexibility, telephone skills, customer service with cheerful attitude, time management, organization, attention to detail, scheduling, word processing/typing proficiency, professionalism.
• Bilingual written/speaking skills in Spanish are a strong benefit.