Description

Graduate Assistant

Job Title:             Graduate Assistant

Department:      Information Technology

Reports to:         Manager of User Support Services

Position Summary

This graduate assistant position is a 24-month appointment, requiring 20 hours of work per week. The role reports directly to the Manager of User Support Services. It involves assisting in the management and training of help desk student assistants, as well as servicing campus computers and printers. The benefits of this position include acquiring valuable technology skills, enhancing customer service abilities, gaining practical experience, and experiencing the satisfaction of solving problems for others.

Knowledge, Skills, and Education

• Required

• Ability to work quickly and effectively in a fast-paced environment
• Possesses exceptional organizational and communication skills
• Record of proven leadership ability
• Ability to work in a team and independently

• Recommended

• PC technical skills (will train as needed)
• Experience in customer support

Proposal

• Review, update and implement an extensive training program for help desk assistants, which consists of student workers
• Oversee and delegate responsibilities to the help desk assistants to ensure progressive accomplishment of assigned tasks and the daily schedule of jobs
• Develop quality assurance standards that help desk assistants must adhere to
• Desktop support, as needed, which includes supporting PC, laptops, classroom technology, software, etc.
• Other duties as assigned

Details

• Requirement

• Must be admitted into the graduate degree program before being interviewed

• Work Schedule

• 20 hours per week
• Flexible hours

Qualifications