What are the responsibilities and job description for the Front of House Manager position at Nick & Jake's?
Job Description:
Are you an experienced leader in the hospitality industry with a passion for delivering top-notch service? Do you thrive in a fast-paced environment where guest satisfaction and team performance are paramount? If you're a natural leader with a proven track record in restaurant management, then we have an exciting opportunity for you to join our team as a Front of House Manager!
Responsibilities:
- Team Leadership: Lead, train, and motivate front-of-house staff, including servers, hosts/hostesses, and bartenders, to provide exceptional service and exceed guest expectations. Foster a positive and collaborative work environment that encourages growth and development among the team.
- Guest Experience: Ensure that every guest enjoys a memorable dining experience by maintaining high service standards, addressing guest concerns promptly, and creating a welcoming atmosphere. Uphold our commitment to exceptional hospitality.
- Operations Management: Oversee daily front-of-house operations, including staff scheduling, floor management, and guest seating. Collaborate with the kitchen team to ensure efficient coordination between the front and back of the house.
- Training and Development: Implement training programs to enhance the skills of front-of-house staff, ensuring that they are well-equipped to deliver top-tier service. Provide ongoing coaching and support to promote continuous improvement.
- Guest Relations: Build and maintain strong relationships with regular guests, addressing their preferences and special requests. Handle guest feedback with professionalism, seeking opportunities to enhance the dining experience.
- Financial Management: Monitor financial performance, including labor costs, inventory control, and budget adherence. Identify areas for cost savings and revenue growth while maintaining service quality.
- Quality Control: Conduct regular inspections of the dining area, ensuring that cleanliness, organization, and presentation meet our high standards. Take proactive measures to address any issues promptly.
Qualifications:
- Previous experience in a front-of-house management role in a high-volume restaurant is essential.
- Proven leadership skills, with the ability to motivate and inspire a diverse team.
- Exceptional interpersonal and communication skills, with a focus on guest satisfaction.
- Strong organizational and problem-solving abilities, with attention to detail.
- Proficiency in restaurant management software and point-of-sale systems.
- Flexibility to work evenings, weekends, and holidays, as our industry operates during peak times.
Perks and Benefits:
- Competitive compensation package with performance-based incentives.
- A collaborative and dynamic work environment where your leadership skills will be celebrated and valued.
- Training and development opportunities to further enhance your management expertise.
- Staff meals and discounts on food and beverages, because we believe in taking care of our team.
- The chance to be part of a renowned establishment that values excellence, teamwork, and exceptional service.
- Health, Vision, Dental and Life insurnace offered
Join our team at Nick and Jake's and become a Front of House Manager, where your leadership skills, passion for exceptional service, and dedication to creating memorable dining experiences will be celebrated. Apply now and enjoy competitive compensation, opportunities for growth, and the chance to be part of a renowned establishment that values excellence in hospitality and high-volume operations.
