What are the responsibilities and job description for the Customer Service Representative position at Nickolas Ward-Farmers Insurance Agency?
Job Description
Job Description
As the agency commercial customer service representative, you will be first to interact with customers on behalf of the organization. Great communication and understanding of client needs will be key to building strong relationships and customer retention. When licensed, the CSR will also have the opportunity to cross-sell existing policies, and on a smaller scale, work with prospective clients.
Benefits
Annual Base Salary Bonus Opportunities
Paid Time Off (PTO)
Life Insurance
Mon-Fri Schedule
Career Growth Opportunities
Responsibilities
- Ensure positive customer experience with every interaction
- Helping customers complete all required documentation
- Provide excellent customer service by processing payments and assisting clients during claims reporting
- Conducting needs-based policy reviews and updating policies and coverages as needed
- Cross-selling existing customers with other Farmers products where available
- Work well in a team environment and cultivate relationships with others
- Maintain proper time management and efficiency
- Maintain accurate documentation in agency systems
Requirements