What are the responsibilities and job description for the Corporate Training Administration Professional position at NIIT?
Nurturing Excellence in Learning
NIIT's commitment to excellence drives our approach to Learning Management Administration.
We're dedicated to providing high-quality managed learning solutions that meet the evolving needs of organizations.
- Job Role: Learning Management System Administrator
- Location: Swiftwater, PA
This is an onsite position.
The Learning Management Administration Operations Specialist upholds the highest standards of quality and customer satisfaction, ensuring seamless delivery of learning programs and support services.
Main Responsibilities:
- Spearhead Learning Management Administration activities to support local functions and ensure level 2 learner support.
- Participate in regular coordination meetings and training sessions with the global Learning Management Administration Services Operations team to foster collaboration and knowledge exchange.
- Adhere to work instructions for executing various tasks:
- Create and revise learning objects, including Online Courses, On Job Training, and training curricula.
- Maintain non-Workday user profiles and ensure timely updates in accordance with Learning Management Administration User profile requirements.
- Coordinate learning assignments, registrations, and completions.
- Produce reports and guarantee compliance with Learning Management Administration Operations global quality documents and standards.
- Deliver level 2 support to learners.
- Cultivate continuous improvement in Learning Management Administration Learner support.
- Resolve tickets escalated from Learner Support in accordance with the global Learner Support process and utilizing ServiceNow.
