What are the responsibilities and job description for the Training Coordinator position at NIIT?
About NIIT
NIIT provides comprehensive and scalable managed training services for learning administration that maps directly to our customer needs. Training is our business and passion. We are one of the largest training outsourcing providers in the world. NIIT delivers and administers 75,000 days of training each year, in 18 languages. We have designed and developed over 50,000 days of classroom training and 20,000 hours of web-based training localized to more than 25 languages. NIIT is a global service provider. We have a presence in more than 40 countries.
Position: Training Coordinator
Location: Swiftwater, PA
This is an onsite position.
Mission:
The Learning Management Administration Operations Specialist is a Learning Management Administration professional operating within VIA Training to perform specific Learning Management Administration activities. Performs Learning Management Administration activities to support functional areas and ensures level 2 learner support. Contributes to process and service improvement. Maximize efficiency, reliability, and compliance to global standards, through regular practice.
- Support the local functions in operating their learning offer in Learning Management Administration.
- Ensure alignment with the global Learning Management Administration Services Operations team by participating in regular coordination meetings and training update sessions.
- In the framework of permissions on catalog and users granted for perimeter, execute services in accordance with all work instructions such as (but not limited to):
- Creation and re-versioning of specific learning objects such as Online Courses, On Job Training, training curricula, and creation of events/sessions for face-to-face training on SOPs (including Geode documents)
- Non-Workday user's profile creation and timely maintenance in accordance with Learning Management Administration User profile requirements.
- Learning assignments, registration, and completion management.
- Reporting management
- Ensure full compliance of all activities with Learning Management Administration Operations global quality documents and standards (SOPs and Work Instructions) applicable to the role and respond diligently to Learning Management Administration Quality Control requests for data update and correction
- Ensure level 2 support to learners
- Contribute to Learning Management Administration Learner support improvement (knowledge base enrichment)
- Provide support on tickets escalated from Learner Support, according to the global Learner Support process, and using the designated global tool (ServiceNow).
- Contribute to Learning Management Administration evolution projects (process improvement, testing…).
Competencies /Other Skills:
- Analytical and problem-solving skills; Rigorous and quality oriented; Recognized team player; Good communication; Adaptive and flexible to new ideas and change; Ability to remotely interact with global team point of contacts Basic Qualifications:
- Minimum High School diploma (or GED), plus an IT degree, or Quality Systems Management degree, or equivalent acquired through experience preferred
- Good knowledge of department/site/business organization and training requirements
- Ability to read and understand English
- Experience in training administration
- Experience or ability to work with Learning Management Systems Preferred Qualifications:
- An Associate's or Bachelor's degree.
NIIT is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
