What are the responsibilities and job description for the Client Success Manager position at Nimble Solutions?
Why work at nimble?
This is a great opportunity to join a well-established and market-leading brand serving a high-growth end market while gaining valuable experience working closely with Executive leadership. As an organization, we are in high growth mode through acquisition with a laser focus on positive culture building!
Who we are!
nimble solutions is a leading provider of revenue cycle management solutions for ambulatory surgery centers (ASCs), surgical clinics, surgical hospitals, and anesthesia groups. Our tech-enabled solutions allow surgical organizations to streamline their revenue cycle processes, reduce administrative burden, and improve financial outcomes. Join more than 1,100 surgical organizations who trust nimble solutions and its advisors to bring deep insights and actionable intelligence to maximize their revenue cycle.
The Client Services Manager is responsible for the overall management, servicing, and profitability of assigned client accounts and for meeting established objectives for their portfolio of clients. The Client Service Manager is responsible for organizing, managing, coordinating, and communicating activities of the account to invested parties. This role functions as an account executive and as the primary liaison between their assigned clients and nimble Solutions and is responsible for coaching and developing team members in delivering quality client service.
What you’ll be doing!
- Serve as the primary point of contact for assigned clients and promptly respond to all client inquiries.
- Engage in regular client interaction via e-mail, conference calls, and in-person visits to ensure customer satisfaction
- Interface with assigned client service staff to ensure the appropriate preparation, analysis, and presentation of all client deliverables ensuring their accuracy and overall quality
- Proactively identifies potential problems with client performance before they occur and develops and implements a plan to eliminate future occurrences
- Ensures that all appropriate resources are available and utilized effectively to maximize account performance
- Monitors, evaluates, and reports on billing effectiveness/cash flow and makes recommendations to increase productivity and profitability
- Remains current on payment trends and coding and payer requirement changes. Acts upon variances to explain, correct or enact desired process improvements
- Generates client standard and ad hoc reports to clients, including commentary on the value nimble provides the client
Who you are!
- Solid background in all aspects of physician revenue cycle management, including at least two years in accounts receivable, coding or payer contracting
- ASC billing experience preferred
- Proficient knowledge of third-party billing and claims processing procedures, including a solid understanding of the current regulatory environment
- Experience using Practice Management and EMR systems as it relates to production and client reporting.
- Strong analytical and critical thinking skills
- Strong communication skills; verbal and written
- Ability to work with a high degree of independence; must be proactive
- Proven client relationship skills; must be able to work effectively with physicians and senior management
Logistics!
· Office setting - remote or corporate office location
· Participates in departmental, training, and staff meetings
· Adhere to all compliance and company policies and procedures
· Travel up to 20%
