What are the responsibilities and job description for the Director, Patient Collections position at Nimble Solutions?
Job Type
Full-time
Description
Company Overview
nimble solutions is a leading provider of revenue cycle management solutions for ambulatory surgery centers (ASCs), surgical clinics, surgical hospitals, and anesthesia groups. Our tech-enabled solutions allow surgical organizations to streamline their revenue cycle processes, reduce administrative burden, and improve financial outcomes. Join more than 1,100 surgical organizations who trust nimble solutions and its advisors to bring deep insights and actionable intelligence to maximize their revenue cycle.
Job Overview
nimble solutions ("nimble" and f / k / a National Medical) is currently seeking a Director of Patient Collections to lead our Patient Financial Services department. nimble provides revenue cycle outsourcing services to ambulatory surgery centers ("ASCs"), surgical practices, surgical hospitals, and anesthesia groups. This is a great opportunity to join a market-leading brand serving a high-growth end market while gaining valuable experience working closely with executive leadership.
As the Director of Patient Collections, you will oversee and drive the Patient Collections department. This role includes developing and implementing effective collection strategies, managing a team of collection specialists, ensuring compliance with regulatory requirements, and collaborating with other departments to optimize revenue cycle performance. The Director will play a critical role in improving cash flow, reducing bad debt, and providing an excellent patient experience. This individual should have a deep understanding of call center operations, compliance requirements, and customer service benchmarks as well as Key Performance Indicators. This leader should be comfortable leading the day-to-day of the department as well as driving process improvements to optimize customer value and the effectiveness of the team.
Responsibilities
Leadership and Management :
- Lead and manage the patient collections team, including hiring, training, and performance evaluation
- Develop and implement policies and procedures to improve collection strategies
- Be the subject matter expert for technology supporting call center operations
- Set clear goals and expectations for the team and monitor progress regularly
Collection Strategies :
Compliance and Regulations :
Collaboration :
Reporting and Analysis :
Requirements
Who You Are
Education and Experience :
Skills and Abilities :
Certifications :
Key Competencies
Drives Results. Consistently achieves results, even under difficult circumstances. Fosters a sense of urgency in the team to reach goals and meet deadlines. Readily takes action on challenges, Identifies and seizes new opportunities; Leads others to persist despite setbacks or obstacles; Establishes clear responsibilities and processes for monitoring work and measuring results.
Communicates Effectively . Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Provides timely and helpful information to others across the organization; Encourages the open expression of diverse ideas and opinions; Picks up on situational cues and adapts personal, interpersonal, and leadership behavior to fit.
Quality Decision-making . Makes sound decisions, even in the absence of complete information; Considers all relevant factors and uses appropriate decision-making criteria and principles; shows courage in speaking up in driving appropriate decisions for the organization based on sound risk / reward analysis.
Client Centricity. Gains insight into customer needs; Identifies opportunities that benefit the customer; Builds and delivers marketing messaging and solutions that meet customer expectations.
