Director, Patient Collections

Company Overview

nimble solutions is a leading provider of revenue cycle management solutions for ambulatory surgery centers (ASCs), surgical clinics, surgical hospitals, and anesthesia groups. Our tech-enabled solutions allow surgical organizations to streamline their revenue cycle processes, reduce administrative burden, and improve financial outcomes. Join more than 1,100 surgical organizations who trust nimble solutions and its advisors to bring deep insights and actionable intelligence to maximize their revenue cycle.

Job Overview

nimble solutions (“nimble” and f/k/a National Medical) is currently seeking a Director of Patient Collections to lead our Patient Financial Services department. nimble provides revenue cycle outsourcing services to ambulatory surgery centers (“ASCs”), surgical practices, surgical hospitals, and anesthesia groups. This is a great opportunity to join a market-leading brand serving a high-growth end market while gaining valuable experience working closely with executive leadership.

As the Director of Patient Collections, you will oversee and drive the Patient Collections department. This role includes developing and implementing effective collection strategies, managing a team of collection specialists, ensuring compliance with regulatory requirements, and collaborating with other departments to optimize revenue cycle performance. The Director will play a critical role in improving cash flow, reducing bad debt, and providing an excellent patient experience. This individual should have a deep understanding of call center operations, compliance requirements, and customer service benchmarks as well as Key Performance Indicators. This leader should be comfortable leading the day-to-day of the department as well as driving process improvements to optimize customer value and the effectiveness of the team.

Responsibilities

Leadership and Management:

• Lead and manage the patient collections team, including hiring, training, and performance evaluation
• Develop and implement policies and procedures to improve collection strategies
• Be the subject matter expert for technology supporting call center operations
• Set clear goals and expectations for the team and monitor progress regularly

Collection Strategies:

• Develop and execute strategies to optimize patient collections and reduce accounts receivable
• Analyze collection data and trends to identify areas for improvement
• Implement best practices for patient communications and payment plans

Compliance and Regulations:

• Ensure compliance with federal, state, and local regulations
• Stay current with changes in healthcare billing and collection laws and regulations
• Conduct regular audits to ensure adherence to policies and procedures

Collaboration:

• Work closely with the billing department, finance team, and other stakeholders to resolve billing issues and improve the overall revenue cycle
• Collaborate with patient financial services to provide clear and accurate information to patients regarding their accounts
• Foster positive relationships with patients, staff, and other departments

Reporting and Analysis:

• Prepare and present regular reports on collection performance, including key metrics and trends
• Use data and analytics to identify opportunities for process improvements and implement changes
• Monitor and report on the effectiveness of collection strategies and initiatives

Who You Are

Education and Experience:

• Minimum of 5-7 years of experience in healthcare collections or revenue cycle management, with at least 3 years in a leadership role or extensive experience leading a consumer-facing call center operation

Skills and Abilities:

• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• In-depth knowledge of billing and collections processes and regulations
• Proficiency in data analysis and reporting
• Ability to develop and implement effective collection strategies
• Strong problem-solving and decision-making abilities

Certifications:

• Certified Revenue Cycle Professional (CRCP) or similar certification preferred

Key Competencies

Drives Results. Consistently achieves results, even under difficult circumstances. Fosters a sense of urgency in the team to reach goals and meet deadlines. Readily takes action on challenges, Identifies and seizes new opportunities; Leads others to persist despite setbacks or obstacles; Establishes clear responsibilities and processes for monitoring work and measuring results.

Communicates Effectively. Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Provides timely and helpful information to others across the organization; Encourages the open expression of diverse ideas and opinions; Picks up on situational cues and adapts personal, interpersonal, and leadership behavior to fit.

Quality Decision-making. Makes sound decisions, even in the absence of complete information; Considers all relevant factors and uses appropriate decision-making criteria and principles; shows courage in speaking up in driving appropriate decisions for the organization based on sound risk/reward analysis.

Client Centricity. Gains insight into customer needs; Identifies opportunities that benefit the customer; Builds and delivers marketing messaging and solutions that meet customer expectations.