What are the responsibilities and job description for the Service/Parts Manager position at Nine Marina?
- Job Title: Sales and Service Manager
Location: Nine Marina at Lake Eufaula, Eufaula, Oklahoma
Company: Nine Marina at Lake Eufaula
About Us:
At Nine Marina at Lake Eufaula, we provide exceptional boating experiences, offering boat rentals, sales, and services in the beautiful surroundings of Lake Eufaula. Our team is dedicated to delivering top-tier customer service and maintaining an inviting, high-quality environment for boaters and outdoor enthusiasts. We're currently seeking a dynamic and experienced Sales and Service Manager to lead our team and drive business growth.
Position Overview:
As the Sales and Service Manager at Nine Marina at Lake Eufaula, you will be responsible for overseeing day-to-day operations of our sales and service departments. You will manage a team of sales and service professionals, ensuring they provide outstanding customer service and meet sales targets. Your leadership will be instrumental in maintaining high levels of customer satisfaction, optimizing operations, and driving revenue growth for the marina.
Key Responsibilities:
- Manage and lead the sales and service team, providing coaching, training, and performance management.
- Drive sales of boat rentals, accessories, services, and products, ensuring monthly and quarterly sales goals are met or exceeded.
- Develop and implement sales strategies to attract new customers and retain existing ones.
- Oversee the marina's service operations, ensuring that all service requests are handled efficiently and customers are satisfied.
- Handle customer complaints and resolve issues in a professional and timely manner.
- Ensure inventory management, product displays, and pricing are consistent with company standards.
- Collaborate with the marketing team to promote products, services, and seasonal promotions.
- Track and report on sales and service performance, providing regular updates to upper management.
- Ensure the marina's facilities are clean, organized, and welcoming to customers.
- Stay current on industry trends, products, and services to ensure we remain competitive.
Qualifications:
- Proven experience in sales and service management, preferably in the boating, outdoor, or recreational industry.
- Strong leadership and team management skills.
- Excellent customer service and problem-solving abilities.
- Ability to develop and execute sales strategies and achieve targets.
- Strong communication skills, both verbal and written.
- Proficiency in basic office software and POS systems.
- Ability to multitask and manage time effectively.
- High school diploma or equivalent (required); bachelor’s degree (preferred).
Preferred Skills:
- Experience in managing a team in a marina or related field.
- Familiarity with boat rentals, sales, and marine services.
- Knowledge of boating products and equipment.
- Background in financial reporting or budgeting.
Why Join Us?
- Competitive salary and performance-based incentives.
- Health, dental, and retirement benefits.
- 401(k) retirement plan with company match.
- Opportunities for career growth and advancement.
- Supportive, team-oriented work environment.
- Employee discounts on marina services and products.
- A chance to work at a scenic and popular location on Lake Eufaula.
How to Apply:
If you are an experienced and motivated sales and service leader with a passion for boating and customer service, we want to hear from you! Please submit your resume and cover letter to barry@ninemarina.com or apply in person at Nine Marina at Lake Eufaula.
Job Type: Full-time
Pay: $60,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Profit sharing
- Relocation assistance
- Vision insurance
Schedule:
- 8 hour shift
Ability to Relocate:
- Eufaula, OK 74432: Relocate before starting work (Required)
Work Location: In person
Salary : $60,000 - $80,000