Demo

Outreach Coordinator

Nineline Veteran Services
Tacoma, WA Full Time
POSTED ON 2/13/2025
AVAILABLE BEFORE 5/11/2025

NineLine Veteran Services Outreach Coordinator - QRF Program

Full-Time or Part-Time Travel Position – Multi-County region – travel is necessary for this position.

This position will report to the Outreach Manager and Program Director. It will provide critical linkages for clients beginning at their intake and assessment, following through to their stabilization through appropriate community support. These positions assist eligible veterans and their family members and provide case management support, advocacy, and wraparound services, including services with the VA and the community. Experience in supportive services to veterans preferred.

ESSENTIAL JOB FUNCTIONS :

Perform outreach to veterans and their families

  • Coordinate outreach efforts for the Veterans Program, including but not limited

to establish an outreach plan to target the three categories of eligible

participants as outlined in the Staff Sergeant Parker Gordon Fox Suicide

Prevention Grant Program, program guide, develop a set schedule to visit the VA,

clinics, shelters, and other places where veteran families are likely to congregate,

and develop communication / updates with the VA and other community

providers.

  • Screen potential program participants for program eligibility using VA-approved
  • forms and follow up with applicable agencies to verify veteran and income status

    information.

  • Provide the following services :
  • 1) Outreach to identify those at risk of suicide

    2) Baseline Mental Health Screening (Participants over 18 years of age)

    3) Education on suicide risk and prevention to families and communities

    4) Referral to clinical services for emergency treatment

    5) Case management services

    6) Peer support services

    7) VA benefits assistance for eligible individuals and their families

    8) Assistance with obtaining and coordinating other benefits provided by the

    federal government, a state or local government, or an eligible entity

    9) Assistance with emergent needs relating to health care services, daily living

    services, personal financial planning, and counseling, transportation services, temporary

    income support services, fiduciary and representative payee services, and legal services to

    assist the eligible individual with issues that may contribute to the risk of suicide, and

    childcare.

    10) Nontraditional and innovative approaches and treatment practices, as

    determined appropriate by the VA.

    11) Other services necessary for improving the mental health status and well-being and reducing the suicide risk of eligible individuals and their families as determined

    appropriate by the VA.

  • Provide or arrange for support and wraparound services, including connections to
  • all eligible VA and mainstream resources to support.

  • Communicate effectively (under confidentiality rules) with the client's service
  • team to rapidly address and correct issues with services or supports - especially

    living skills, employment, education, family, and socialization.

  • Participate in program and professional supervision, attend required staff and
  • Project Management Team meetings and trainings, and contribute to team-based

    collaborative planning.

  • Complete other duties as needed and requested.
  • OTHER DUTIES

    Please note this job description is not designed to cover or contain a comprehensive listing

    of activities, duties, or responsibilities required of the employee for this job. Duties,

    obligations, and activities may change according to client needs and in consultation with

    Program Management.

    REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

  • Client-centered people skills : listening, non-judgmental, advocating, rapid rapport building, and trust
  • Knowledgeable resource navigator : organized and aware of available resources
  • Effective communicator : able to analyze situations / inform rapidly; clear and thorough written and verbal communication with participants, their families, and internal / external staff
  • Proactive : follows through and follows up
  • Self-awareness and appropriate boundary setting : know when to consult / debrief, follow policies, and maintain self-care needs
  • Familiarity and willingness to learn about mental illness, trauma, substance abuse, physical disability, and other common barriers for the served population, and an ability to work with these individuals
  • Knowledge of the fundamentals of grants and contracts
  • Ability to work flexible hours and travel as required
  • Knowledge of advocacy, community service, and referral
  • Excellent organizational skills and attention to detail; Strong analytical and problem-solving skills
  • Ability to organize and perform work independently of direct supervision
  • Ability to use sound judgment in crises
  • Ability to work effectively with individuals of varying incomes, skill levels, experiences, and cultures
  • Ability to manage multiple tasks simultaneously through effective planning
  • REQUIRED EDUCATION AND EXPERIENCE :

  • Bachelor’s in Counseling or Social Work wanted but not required, experience with mental health programming, substance use, Veterans services, and / or case management preferred.
  • Availability to work a non-traditional schedule that may include additional hours, in a limited capacity
  • Travel will be required
  • Must have a valid driver’s license and acceptable driving record
  • Must have quality interpersonal, written, and verbal communication skills
  • Experience with Microsoft
  • Strong organizational skills and ability to multi-task
  • Ability to speak and write clearly
  • ESSENTIAL REQUIREMENTS :

    Physical Requirements :

    The physical demands described are representative of those that must be met by an employee to successfully perform the essential duties of this job. While performing the duties of this job the employee is frequently required to sit, stand, walk, talk, see, hear, and use hands and fingers to manipulate keys on a keyboard and drive. The vision requirement includes close and distant vision. Occasionally required to lift to 10 pounds. Reasonable accommodations may be made to enable individuals with disabilities to complete the application process or to perform the essential duties of the job.

    Environmental Working Requirements :

    Work is done in either an on-site or remote environment. Assignments may require work to be done on an individual basis or in teams with members at various staffing levels. The work environment, at times, may subject staff to behavioral and medical events that could be physically hazardous.

    The ability to work various shifts and irregular hours to meet the agency’s needs; Attendance on scheduled shifts and participation in mandatory meetings and training. Must maintain a valid driver’s license and driving record that satisfies insurability requirements.

    The agency may in its sole discretion fill this position on a full-time, part-time, or contractual basis with the individual best fit to perform the duties of the job. The above statements describe the general nature and level of work performed by employees assigned to the title. Incumbents may be required to perform job-related responsibilities and tasks other than those stated in this specification. Employees in this title are subject to successful completion of all pre-employment requirements including but not limited to a background check, drug screen, and a pre-employment physical.

    Nineline Veteran Services is an equal opportunity employer that is committed to diversity, equity, and inclusion for both our employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics

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