FTS Representative

Nippon Paint Automotive Americas Inc. (NPAA) offers employees a generous earned bonus structure including monthly hourly attendance bonuses and merit increases. Employees receive 11 paid holidays per year, earn paid time off, can enroll in comprehensive health and welfare plans and a 401K plan with an exceptional company match. We provide employee recognition programs, tuition reimbursement and much more. When you join our team, you are part of our NPAA family. We hold several events throughout the year for our employees to show our appreciation for their hard work and dedication. Come join a great team!

JOB SUMMARY:

Field Technical Service Representative main responsibilities include line performance and quality trend tracking, technical troubleshooting (color, appearance, etc.) and reporting. Documented inventory management, line trial support, new model color program management/support, and customer complaint assistance are additional responsibilities. The position also requires attention to inventory tracking and close communication on paint usage and trends with the account FTS Specialist, Technical Account Manager, and/or Account Manager.

ESSENTIAL DUTIES:

• Build effective working relationships with key customer contacts.
• Coordinate and communicate day to day operations and projects with customer base and appropriate Lansing personnel, including project work, developing schedules, and facilitating internal and external team meetings.
• Monitor and track NPAA 's on-line performance and incoming quality for processing, color, and appearance criteria.
• Effectively communicate problems, issues, and improvement opportunities to Lansing Paint Design Team, QA, Color Lab, and Production personnel.
• Obtain information regarding build data, inventory, and usages to communicate with Account Manager and/or Supply Demand Planning representatives for effective inventory management. Essential tools-SAP.
• Work with customer and Sales to solve pricing, credit, debit, and RGA issues
• Responsible for implementing & tracking all value-added activities at the customer that improve the paint production process.
• Analyze paint and process problems and use of formal problem-solving skills to determine root cause and implementation of preventative action(s). Essential tools- Action Registers.
• Generate all reports, data, presentations, and documentation on projects and issues pertinent to the account as necessary in an effective and timely manner.
• Coordinate and execute technical service needs of customer
• Recommend process changes for product performance improvement
• Coordinate sample submissions and production trials
• Participate in facility CIA program
• Assist in development of customer application line correlation and formula verification.
• Communicate color adjustments completed on batches and samples to appropriate on site reps and Lansing personnel.
• Ability to manage consignment program at customer if required.

Required

• Associate Degree or Minimum of 2 years of customer based technical experience in automotive paints
• Computer and software skills
• Communication skills (report writing and data interpretation)
• Good organizational skills (data collection / graphing)
• Interpersonal skills
• Strong customer focus and relationship building skills
• Good problem solving skills
• Be able to work with 2 component coatings and isocyanates
• Time management skills
• Ability to wear a respirator/all necessary PPE – including being clean shaven for respirator use

COMMUNICATION SKILLS

• Strong communication and interpersonal skills
• Ability to communicate clearly and concisely both in oral and written form using a variety of communication techniques and tools to ensure appropriate flow of information.
• Ability to effectively present information and respond to inquiries, and/or complaints
• Displays courtesy, tact and respect when dealing with others.

OTHER SKILLS AND ABILITIES

• Maintains appropriate confidentiality
• Ability to meet strict deadlines
• Ability to manage multiple projects simultaneously to successful completion
• Ability to work independently with minimal supervision
• Promotes a harassment-free environment
• Establishes and maintains effective working relationships; demonstrates a commitment to teamwork
• Maintains a strong attention to detail
• Highly developed computer skills in Excel, Word and other office programs
• Manufacturing industry experience preferred
• Ability to identify and define problems, collect and analyzes data, establish facts, and draw valid conclusions.
• Ability to work in a fast-paced and dynamic environment
• Ability to work off shift hours in order to meet the needs of the business.