What are the responsibilities and job description for the Lead Sales Supervisor position at Nirvana Center Dispensaries?
The Nirvana Center of Lanham is hiring! We are looking for a few high integrity individuals that have a passion for cannabis!
Lead Sales (FOH) Supervisor
A Lead Sales Supervisor's role is to support the Store Manager in day-to-day functions like decision making, communicating with inventory, coordination and assistance of staff, and compliance. They are an essential line of communication between the staff and the Store Manager and are essentially the manager's eyes and ears whenever they are not present. They are the best example of a supervisor, and always treat all staff with fairness and hold them accountable to NCD policies and procedures. They can assume all roles and basic duties of the dispensary, from opening to closing and is ready to take responsibility for what happens during their shift
Supervisory Responsibilities :
Trains new employees in the company's customer service policies, procedures, and best practices.
Creating a lunch and break schedule daily and making sure it is followed.
Delegation of duties to front of house staff and supporting them throughout the shift.
Manages the flow of the store during their shift and can step in to cover any position as needed.
Essential Duties :
Direction and oversight of front of house operations during their shift.
Assists the Store Manager with suggestions during performance management, goal setting, and reviews of employees.
Helps Store Manager to produce coaching and disciplinary action for staff and is available to sit in during them when needed.
Ensures that all staff are abiding by Nirvana Center Dispensary policies and procedures.
Takes initiative to ensure that the store remains compliant to the state's regulations.
Assists the Store Manager with topics and suggestions for Manager Meetings with Supervisor staff.
Assists the Store Manager with topics and suggestions for bi-weekly Employee Meetings with all staff.
Ensures that patients experience excellent care while in our facility.
Manages the flow of the store during their shift and can step in to cover any position as needed.
Addressing and resolving simple customer and employee complaints promptly and effectively to the best of their ability.
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