Summary :
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Work Schedule :
- Hybrid (after an initial training period) from one of our three office locations :
Cedar Rapids, IALake Saint Louis, MOMandan, ND
Hybrid Schedule : Minimum of working 3 days per week in the office and ability to work up to all 5 days a week in the office, as neededRequired Days from an Office Location : Tuesday and Wednesday - the third required day will be up to the candidate and their supervisor to chooseEssential Duties :
Assist and perform in coordinating basic software implementation project plansPresent and share software application usage information and best practices with Member / Customers as it relates to assigned project planAssist in validating and verifying the accuracy of converted dataAssist and provide application support throughout the project lifecycleAssist with basic level conversion analysisPrepare Change Requests (CRs) and follow up through resolutionPerform after hours call support as assignedCommitment to NISC’s Statement of Shared ValuesOther duties as assignedKnowledge, Skills & Abilities Preferred :
Basic level knowledge of business-related software applications and servicesBasic level knowledge of the Utility or Telecom industriesBasic level knowledge of Project Management processes and theoryBasic verbal and written communication skillsBasic level presentation and training skillsExcellent telephone / email etiquette and an ability to deal effectively with Member / CustomersBasic research and problem-solving skills with a strong attention to detailBasic level ability to organize and prioritizeBasic level ability to set and manage internal and external Member / Customer expectationsAbility to analyze data and draw meaningful business conclusions relevant to Project ManagementBasic level ability to demonstrate initiative and accountabilityBasic level ability to multitask and time manageModerate level ability to demonstrate professionalismBasic level ability to troubleshootBasic level understanding of change management best practicesBasic level knowledge of Utility / Telecom software and software integrationsAbility to travel as often as necessary, generally around 10-20% a year, to meet the goals and objectives of the positionEducation Preferred :
Bachelor’s Degree in a business-related field or equivalent experience
Minimum Physical Requirements :
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees must be able to see, speak, and hear, to operate computer keyboards or office equipment, and are required to stand, walk, and sit.
Disclaimer :
Management may modify this job description by assigning or reassigning duties and responsibilities at any time.
