Customer Success Manager

Nisum is a leading global digital commerce firm headquartered in California, with services spanning digital strategy and transformation, insights and analytics, blockchain, business agility, and custom software development. Founded in 2000 with the customer-centric motto “Building Success Together®,” Nisum has grown to over 1,800 professionals across the United States, Chile,Colombia, India, Pakistan and Canada. A preferred advisor to leading Fortune 500 brands, Nisum enables clients to achieve direct business growth by building the advanced technology they need to reach end customers in today’s world, with immersive and seamless experiences across digital and physical channels.

What You'll Do

This is an ideal position for a highly motivated and client-focused individual who thrives in a fast-paced, entrepreneurial, and growth-driven environment. The Customer Success Manager is accountable for leading a diverse, global delivery team and working closely with senior executives to ensure service delivery excellence, business growth, and continuous improvement in client relationships. The role combines strategic delivery and sales oversight, group client management, External and Internal Sales and innovation with a focus on delivering value-driven solutions and fostering long-term partnerships. The right candidate will be able to grow internal sales teams to foster further customer success.

Strategic Growth & Business Transformation

Develop and execute strategies to expand Digital Workplace, Cloud AI, and Automation practices for the Nisum business

Drive discussions with C-Level executives to identify growth opportunities, deliver innovation-led solutions, and align transformation efforts with client business goals.

Client Engagement & Relationship Management

Proactively build and maintain strong client relationships, ensuring that clients receive ongoing value from the company's services.

Oversee the entire delivery lifecycle, ensuring that services are delivered on time, meet quality standards, and align with client expectations.

Team Leadership & Delivery Excellence

Lead and mentor a high-performing, diverse delivery teams across multiple countries, ensuring they have the right tools, resources, and support to succeed.

Foster a culture of collaboration, accountability, and continuous improvement within the team.

Innovation & Demand Creation

Identify emerging Customer/Industry trends, technologies, and competitive movements to create new business opportunities and value propositions..

What You Know

• 10 years in a client-facing role within Technology Delivery Services and 4 years of direct sales or business development experience.
• Proven experience in growing and managing complex client relationships and services contracts.
• Proven track record of being able to train internal sales teams
• Exceptional communication skills, with the ability to foster positive, strategic relationships with clients and internal teams.
• Strong leadership abilities, including the ability to manage and motivate diverse teams across multiple geographies.
• Business acumen to translate client needs into actionable delivery plans and solutions.
• Technical proficiency related to the company’s services, with a keen understanding of how to leverage digital technologies and automation in service delivery.
• Detail-oriented and highly organized, with the ability to manage complex processes and multi-faceted client needs.
  
  

Additional Requirements

• Proven track record of success in client management and service delivery.
• Ability to drive results through collaboration, innovation, and proactive problem-solving.
• Strong understanding of customer success principles and how to optimize customer experience and retention.
  
  

Education

Bachelor’s degree in computer science, Business Administration, or related field.

Benefits

In addition to competitive salaries and benefits packages, Nisum US offers its employees some unique and fun extras:

• Professional Development - We offer in-house technical training and professional learning programs aimed at developing skills across a broad spectrum of topics such as technology, leadership, role-based training, and process expertise. We also offer an annual stipend for employees to attend external courses in order to maintain professional certifications
• Health & Wellness Benefits - We believe that your health and welfare are important, and we strive to ensure that you have affordable options available to you, including some plans that are subsidized for employees and their families up to 90%. We also have dental and vision plans in the US where Nisum pays 100% of premiums for employees
• Volunteerism Pay - We believe in giving back and in the US, our employees are eligible for up to 40 hours of paid time off each year to volunteer towards the causes that they are most passionate about. This is in addition to personal PTO and paid holidays
• Additional Benefits - We offer all the other important benefits to keep employees and their families healthy and financially secure, such as 401(k) retirement savings with a company match, pre-tax parking and transit programs, disability insurance, and Basic Life/AD&D, alongside exclusive employee discounts on a wide variety of products and services