What are the responsibilities and job description for the CSR I – Call Center position at NITELINES USA, INC?
CSR I – Call Center
- The Customer Service Rep 1 will be responsible for complying with standard operating procedures while work in a high-volume contact center answering calls, responding to emails, and utilizing contact center technology and other tools to service Motor Vehicle Division (MVD) customers.
Applicants must possess a high school diploma/GED AND six months of experience handling customer questions, complaints, and/or providing information.
Duties include, but are not limited to:
- Responding to customer requests
- Utilizing call scripts to ensure customers receive accurate and consistent information and MVD processes are utilized
- Working with the Customer Relationship Management (CRM) and DRIVES system to manage tasks such as creating, reviewing, and updating customer contact interactions
Preferred:
- 1 year of contact center experience
- Proficiency with software applications to include Microsoft Word, Excel, and Outlook
